Chaunsey Jackson

• Responding to a high volume of inbound. Process complaints and order requests via telephone calls, email, and fax correspondence; facilitate problem resolution; provide information on our products and services and demonstrate our commitment to customer service by following up on customer issues to ensure superior results.
• Responding to customer requests and questions regarding repairs, service, products and account information. Analyze and resolve customer concerns using established procedures.
• Coordinating with manufacturing, distribution and service centers to ensure order fulfillment.
• Identify, research, and solve non-standard problems through a solid understanding of our business, products, processes, and procedures.
• Displaying a commitment to quality by following established procedures and practices; take all appropriate measures to ensure quality; search for opportunities for continuous improvement
• Demonstrating the ability to follow simple and complex work instructions, to actively listen to directions, and to perform tasks with little additional follow-up or direction.
• Providing back up support to other members of Customer Service
• Examining trends and initiate improvements in order and inquiry satisfaction.
• Working as a team member to satisfy all customer needs, improve call center performance, and achieve department goals.
• Contributed to team success, consistently achieving call center performance metrics.

• Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
• Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
• Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
• Improved customer satisfaction by promptly locating items and providing product information.
• Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
• Supported merchandising initiatives through meticulous arrangement of products according to planograms.
• Increased efficiency of receiving area operations by organizing incoming shipments and verifying packing slips against actual contents.
• Assisted customers with special requests, enhancing their shopping experience at the store.
• Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.

• Reduced mosquito population by applying targeted chemical treatments to breeding sites.
• Enhanced community safety through regular surveillance and monitoring of mosquito activity.
• Ensured timely response to service requests by maintaining clear communication with clients and team members.
• Improved treatment effectiveness by conducting routine inspections and identifying potential problem areas.
• Maintained accurate records of treatments performed, inspection findings, and any necessary follow-up actions.
• Increased efficiency by keeping equipment well-maintained and up-to-date with latest technology advancements.
• Reduced environmental impact by selecting eco-friendly pesticides when treating affected locations.

• Provided Basic IT support for customers
• Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
• Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
• Reduced response time with effective communication skills, ensuring customers received prompt assistance.
• Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
• Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
• Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Collect Revenues and Protect Company Assets Act as a customer counselor by discussing benefits of timely lease agreement renewal payments
• Customer Care Maintain and update customer database Assist with merchandise returns and customer deliveries as needed
• Additional Duties Clean and certify returned merchandise in the Quality Assurance Center
• Assist in the Field where necessary Position Requirements
• Good communication and interpersonal relationship skills
• Position routinely requires lifting, loading, and EURoedollyingEUR heavy merchandise
• Strong telephone etiquette
• Good organizational skills Maintain professional appearance
• Good driving skills with the ability to legally drive the Company Truck As a Manager Trainee at AaronEUR(TM)s

• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.

• Drive and provide excellent service and instillation to each customer
• Enhanced product quality by meticulously analyzing and troubleshooting issues during the testing phase.
• Improved customer satisfaction ratings by providing timely and effective technical support for product-related inquiries.
• Perform installation, maintenance, and repair services for residential doors and openers
• Uphold the "Aaron Overhead Door Way" in all service and customer interactions
• Utilize the Service Titan dispatch app effectively for assignments and communications
• Work collaboratively with the team to ensure a seamless service experience
• Engage in continuous learning and improvement to stay ahead in the field

An entry-level job title, the position of Walmart courtesy associate primarily entails retrieving shopping carts from Walmart parking lots. Additional job duties include relieving cashiers, organizing and straightening aisles, and assisting customers when necessary.

• Enhanced customer satisfaction by providing prompt and courteous assistance with purchases, returns, and inquiries.
• Maintained a clean and organized store environment for optimal shopping experience.
• Assisted customers in locating desired products, resulting in increased sales and overall satisfaction.
• Provided exceptional customer service by addressing concerns and resolving issues promptly and professionally.
• Supported team members in completing tasks efficiently, contributing to a positive work atmosphere.