Chaunta Mireles
Warrenton
Summary
Experienced with developing and managing training programs that align with organizational goals. Utilizes innovative training methods to enhance learning experiences and employee development. Track record of creating engaging content and fostering inclusive learning culture. Years of diverse office experience with consistently increasing responsibilities in account management, staff training, client needs analysis, and program development and implementation. Proven ability to maintain a high level of productivity and accuracy through selfless initiative, attention to detail, team problem solving and development. Always promoting a growth-oriented environment. I am also detail oriented, with strengths in setting achievable goals, adapting to changing priorities, and highly organized. Exercise independent judgment and decision making abilities with a high level of confidence. Adept at communicating with every echelon of the military and civilian community, while maintaining discretion and confidentiality.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Training Coordinator / Health Promotions
Spectrum Healthcare Resources
01.2014 - Current
- Maintain awareness of all required contractual and client staff training policies; plan, coordinate, implement, and evaluate all health education programs and services.
- Responsible for submitting CAC applications to the Contracting Office.
- Responsible for scheduling fingerprints at the Security Office.
- Responsible for communicating and being the liaison between the Contracting office and the Human Resources office regarding new and current employees, to include pre-vetting and getting all required paperwork together for the Contracting office.
- Develop and lead learning opportunities for individuals and groups on variety of health-related topics.
- Coordinate with the Wellness Registered Nurse and conduct, at minimum, annual strategic planning to develop staff training goals and objectives to align with HEDIS measures and address the specific needs of the beneficiaries. Develop ongoing action plans and review the action plan at least annually with Quality Improvement Director to evaluate program effectiveness.
- Coordinate with the Wellness Registered Nurse the BLS schedule.
- Communicate, coordinate and market health promotion programs among providers, military leadership and target customers/beneficiaries.
- Provides a general orientation to new staff members, to include ensuring all required training is completed and appropriate training access accounts are requested.
- Creates a Joint Training Record for each new staff member per Fort Belvoir Community Hospital policy and assists each departmental supervisor in maintaining the record.
- Assists the Executive Assistant in ensuring all new staff members renew their CAC prior to expiration.
- Maintain positive, effective work relationships with both internal and external customers.
- Maintain awareness and ensure training program compliance with Military Inspection agencies and Joint Commission on Accreditation of Healthcare Organizations standards.
- Responsible for scheduling fingerprint appointments for new hires and coordinating in-processing dates with the security office at Fort Belvoir Community Hospital.
- Responsible for printing monthly Peer Review Reports for all Providers.
- Responsible for documenting the monthly Nurse Call Logs in Excel.
- Responsible for mandatory monthly Birth Month Training for all 220 employees.
- Responsible for the monthly Hand Washing Report that goes to Fort Belvoir Community Hospital.
- Provide customer service by interacting with patients and their families to obtain clinical information, and provide clerical and administrative support to Radiology/Mammography Technicians, nurses and doctors with the radiologists.
- Responsible for answering telephones, check in patients and arriving for radiological procedures to include proper identification. Ensures proper documentation is on record at patient check-in time. Has knowledge of possible Emergent Care of patient.
- Retrieve X-Ray and mammogram images from Walter Reed and Fort Belvoir Hospital, printing reports, upload X-ray images on a CD, log in daily mail, digitize X-rays on the I-CAD machine, load X-rays films on the radiologist workstation, and request mammogram images from civilian and military hospitals and clinics.
- Schedule mammograms to include self-referral and maintain appropriate logs. Retire medical records according to Army regulations. Pull medical records for the following day appointments.
- Training Coordinator / Health Promotions (7/15-current) (40 hours per week)
- Radiology Administrative Tech (8/14-7/15) (40 hours per week)
Administrative Specialist
Marine Corps Community Services
01.2012 - 01.2014
- Provided clerical and administrative support to Behavioral Health Division within MCCS. Coordinated and performed a wide variety of responsible administrative functions in support of upper level management requirements. Worked with clients, counselors, management and local commands to assess needs and scheduled appointments. Facilitated several different training/class calendars and schedules simultaneously to ensure maximum attendance. Ensured Privacy Act and Operational Security (OPSEC) compliance. Submit and track supply orders, maintain accountability of materials once received.
- Produced a variety of correspondence to commands and clients. Maintained official files and directives. Collected, compiled and organized information and data while safeguarding sensitive or confidential information.
- Developed internal policies, procedures and work methods directly affecting administrative management operations. Ensured compliance by managers and supervisors by reviewing correspondence for accuracy and format. Collected, compiled and organized information and data to meet mission requirements.
- Received telephone calls, visitors, clients, and directed them to appropriate contacts when necessary. Arranged and maintained appointment calendars for staff. Routed incoming mail to staff and work sections. Always customer service oriented. Mitigated complaints by always assisting customers and communicating positively in a friendly manner.
- Adhered to established standards by actively supporting the principles of the Equal Employment Opportunity program and prevention of sexual harassment.
- Performed other related duties as assigned: Incident Determination Committee (IDC) Coordinator, responsible for compiling all Family Advocacy intakes from the previous IDC completed for both Marine Corps Recruit Depot and Marine Corps Air Station monthly. Compiled IDC agenda, prepared correspondence letters, sign in sheet, and compiled all presentations, reports and photographs (if applicable). Confirmed attendance for the IDC and attending commands. Coordinated the use of the conference room, multi-media, takes minutes, compiles decision letters for the “head of chair” (LCol) for signature, created reports and submitted to the Family Advocacy Program (FAP) staff.
- Clinical Case Staff Management (CCSM) Coordinator responsible for creating the agenda and taking minutes.
- Quarterly Metrics Report responsible for compiling statistical data and creating reports from the FAP Manager, Victim Advocates, New Parent Support, Prevention and Counselors and submitting results to Headquarters Marine Corps (HQMC) in a timely and proficient manner.
- Primary Point of Contact for Military and Family Life Counselor’s and Pickup Briefs
- Administrative Specialist (40 hours per week)
Office Manager/ Receptionist for a Dental Office
Antwerp House Dental Group
01.2009 - 01.2011
- Opened and closed the office, completed day to day administrative duties to include maintaining patient records, answering the telephone switchboard, operating office equipment such as voice mail messaging systems, word processing, excel spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
- Performed administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents. Received payment and record of receipts for services.
- Scheduled appointments, maintained and updated appointment calendars
- Filed and maintained personal records. Transmitted information or documents to customers, using computer, mail, or facsimile machine.
- Office Manager/ Receptionist for a Dental Office (40 hours per week)
Support Worker for a Residence Home
Shaw Healthcare
01.2008 - 01.2009
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Provided physical assistance moving patients in and out of beds, baths, wheelchairs or automobiles.
- Provided patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness. Entertained, converse with, or read aloud to patients to keep them mentally healthy and alert.
- Planned and prepared served meals to patients or other family members, according to prescribed diets. Directed patients in simple prescribed exercises or in the use of braces or artificial limbs.
- Support Worker for a Residence Home (40 hours per week)
Warrant Clerk/Judicial Technician for County Court
Beaufort Magistrate Court
01.2007 - 01.2008
- Prepared court dockets or calendars of cases to be called, using typewriters or computers. Recorded case dispositions, court orders and arrangements made for payment of court fees.
- Answered inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees and payment of fines.
- Prepared and issue orders of the court, including probation orders, release documentation, sentencing information and summonses. Prepared documents recording the outcomes of court proceedings.
- Searched files, contact witnesses, attorneys and litigants in order to obtain information for the court. Typed warrants for police officers & the public.
- With buyers’ needs and financial resources.
- Coordinated wine and cheeses, owner’s functions and opening launches.
- Warrant Clerk/Judicial Technician for County Court (40 hours per week)
Education
General Studies -
American Military University
Charlestown, WV01.2020
General Academics - undefined
Potomac Senior High School
Woodbridge, VA01.1996
Skills
- Verbal and written communication
- Coaching and mentoring
- Virtual training
- Presentation
Certification
- National Agency Check with Inquires (NACI) (Dec 2024)
- Naval Correspondence Certification (June 2012)
- World Class Customer Service (April 2012)
- Administration of the Columbia Suicide Severity Rating Scale/Veterans Administration Safety Plan (March 2012)
- Marine Corps Acculturation Program Course (April 2012)
- Word level 1 Microsoft Office Specialist (July 2012)
- Microsoft Outlook, Introducing Windows Vista, Working with Documents in Word 2007
- Using Lotus Notes 7 Remotely
- Working with Calendar and the To Do List in Lotus Notes 7
Timeline
Training Coordinator / Health Promotions
Spectrum Healthcare Resources
01.2014 - Current
Administrative Specialist
Marine Corps Community Services
01.2012 - 01.2014
Office Manager/ Receptionist for a Dental Office
Antwerp House Dental Group
01.2009 - 01.2011
Support Worker for a Residence Home
Shaw Healthcare
01.2008 - 01.2009
Warrant Clerk/Judicial Technician for County Court
Beaufort Magistrate Court
01.2007 - 01.2008
General Academics - undefined
Potomac Senior High School
General Studies -
American Military University
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