Summary
Overview
Work History
Education
Skills
Timeline
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Chauntavia Gilbert

Chauntavia Gilbert

Atlanta,GA

Summary

Dynamic professional with extensive experience in team supervision and incident reporting at Allied Universal Security Services. Proven ability to resolve conflicts effectively while maintaining confidentiality and high morale. Skilled in customer service and scheduling management, ensuring operational efficiency and a welcoming environment for all guests.

Overview

2025
2025
years of professional experience

Work History

Front Desk Receptionist

General Mills

Cleaner

Bridgestone Retail Operations LLC.
  • Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
  • Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
  • Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
  • Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.

Security Officer Supervisor

Allied Universal Security Services
03.2020 - 03.2024
  • Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
  • Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
  • Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
  • Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.

Agent

24-7 Intouch
11.2017 - 03.2019

Intake customer service

Supervisor

Dollar Tree Distribution Center
03.2015 - 02.2017

Store supervisor

Education

Associate Healthcare Administration -

Ashworth College
Norcross, GA

Medical Billing And Coding -

Ashworth College
Norcross, GA
08.2023

Skills

  • Incident reporting
  • Team supervision
  • Conflict resolution
  • Confidential information handling
  • Surveillance monitoring
  • Customer service
  • Scheduling management
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Verbal and written communication
  • File organization
  • Front office management

Timeline

Security Officer Supervisor

Allied Universal Security Services
03.2020 - 03.2024

Agent

24-7 Intouch
11.2017 - 03.2019

Supervisor

Dollar Tree Distribution Center
03.2015 - 02.2017

Front Desk Receptionist

General Mills

Cleaner

Bridgestone Retail Operations LLC.

Associate Healthcare Administration -

Ashworth College

Medical Billing And Coding -

Ashworth College
Chauntavia Gilbert