Dynamic professional with extensive experience in team supervision and incident reporting at Allied Universal Security Services. Proven ability to resolve conflicts effectively while maintaining confidentiality and high morale. Skilled in customer service and scheduling management, ensuring operational efficiency and a welcoming environment for all guests.
Overview
2025
2025
years of professional experience
Work History
Front Desk Receptionist
General Mills
Cleaner
Bridgestone Retail Operations LLC.
Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
Security Officer Supervisor
Allied Universal Security Services
03.2020 - 03.2024
Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
Agent
24-7 Intouch
11.2017 - 03.2019
Intake customer service
Supervisor
Dollar Tree Distribution Center
03.2015 - 02.2017
Store supervisor
Education
Associate Healthcare Administration -
Ashworth College
Norcross, GA
Medical Billing And Coding -
Ashworth College
Norcross, GA
08.2023
Skills
Incident reporting
Team supervision
Conflict resolution
Confidential information handling
Surveillance monitoring
Customer service
Scheduling management
Time management
Listening skills
Cash handling
Telephone etiquette
Verbal and written communication
File organization
Front office management
Timeline
Security Officer Supervisor
Allied Universal Security Services
03.2020 - 03.2024
Agent
24-7 Intouch
11.2017 - 03.2019
Supervisor
Dollar Tree Distribution Center
03.2015 - 02.2017
Front Desk Receptionist
General Mills
Cleaner
Bridgestone Retail Operations LLC.
Associate Healthcare Administration -
Ashworth College
Medical Billing And Coding -
Ashworth College
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