Team Supervisor hires and supervises front line staff, resolves complaints and enforces disciplinary action to maintain high level of productivity. Trains and mentors staff and oversees team operations, reporting and policy implementation to comply with operational standards. Demonstrates intermediate analytical, planning and leadership skills and advanced organizational and interpersonal skills to work in fast-paced environment with changing priorities. Hardworking and passionate job seeker with strong organizational skills eager to secure Supervisor position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Chauntavia Matthews
Maple Heights,OH
Summary
Overview
11
years of professional experience
Work History
Broadpath Healthcare SolutionsTucson, AZ
Team Supervisor (Remote)
10.2020 - Current
Job overview
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
- Held weekly team meetings to inform team members on company news and updates.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Mentored and guided employees to foster proper completion of assigned duties.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed performance reviews for 32 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
- Developed strong communication and organizational skills through working on group projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
Magic Hair And Beauty
Store Manager
09.2012 - 03.2020
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
University of PhoenixTempe, AZ
Associate of Science from Human Services And Managment
06.2016
University Overview
East Technical High SchoolCleveland, OH
High School Diploma
05.2005
University Overview
Skills
- Jam Clearing
- Standard Operating Procedures Proficient
- Project Specifications
- Report Preparation
- Complex Problem-Solving
- Client Support
- Team Meetings
- Effective Customer Service
- Strategic Decision-Making
- Performance Evaluations
- SOP Adherence
- Leading Employees
- Customer Retention
- Key Performance Indicators (KPI)
- Company Safety Policies
- Confidential Records Management
- Employee Performance Reviews
- Coaching and Mentoring
- Overseeing Daily Activities
- Effective Working Relationships
- Smart Goals
- Call Center Operations
- Analytical Thinking
- Corrective Actions
- Leadership
- Constructive Feedback
Availability
See my work availability
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Available
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evening
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Quote
Success is not final, Failure is not fatal, It is the courage to continue that counts
Timeline
Team Supervisor (Remote)
Broadpath Healthcare Solutions
10.2020 - Current
Store Manager
Magic Hair And Beauty
09.2012 - 03.2020
University of Phoenix
Associate of Science from Human Services And Managment
East Technical High School
High School Diploma