Chaunte Davis
Summary
Dynamic Customer Service Representative with a proven track record at J.C. Penney, excelling in problem resolution and active listening. Skilled in data entry and adept at transforming high-stress situations into positive customer experiences, significantly enhancing client loyalty. Demonstrates critical thinking and computer proficiency, ensuring efficient and effective service delivery. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Convey Health Solutions
11.2021 - 04.2022
- Handled customer inquiries and placed OTC orders courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Customer Service Representative
J.C. Penney
07.2016 - 01.2020
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Visitor Services Officer
Nelson-Atkins Museum Of Art
09.2014 - 03.2016
- Handled visitor concerns professionally by listening attentively, offering solutions when possible, or escalating issues to management when necessary.
- Provided accurate information on exhibits, facilities, and upcoming events to enhance visitor understanding and enjoyment.
- Increased visitor satisfaction with personalized recommendations on exhibits and activities.
- Ensured visitor safety by monitoring exhibits and enforcing museum policies.
Education
Associate of Applied Science - Textile And Apparel
Metropolitan Community College - Kansas City
Kansas City, MO05.2013
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Call center experience
Problem Resolution
- Order Processing
- Clerical Support
- Merchandise Orders and Exchanges
- Retail Sales Customer Service
- Microsoft Word
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Convey Health Solutions
11.2021 - 04.2022
Customer Service Representative
J.C. Penney
07.2016 - 01.2020
Visitor Services Officer
Nelson-Atkins Museum Of Art
09.2014 - 03.2016
Associate of Applied Science - Textile And Apparel
Metropolitan Community College - Kansas City
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