Chaunte Easterling
Aurora,CO
Overview
10
10
years of professional experience
Work History
Traffic Management Center Operator
06.2024 - Current
- Effective Use of CCTV and traffic management software to monitor road conditions and manage congestion.
- Detect, report, and coordinate responses to traffic accidents, construction, and emergencies.
- Coordinate with law enforcement, maintenance teams, and first responders.
- Manage Variable Message Signs to warn customers of potential roadway hazards.
- Log incidents and maintain accurate records of traffic events
Real Time Technical Support Tech II
VITAC
06.2019 - 07.2022
- Set up closed captioning for live TV networks.
- Ensure on-air continuity of captions for all shows being captioned.
- Research and transcribe scripted portions of programming.
- Use attention to detail to ensure that caption file is correct for live broadcast.
- Troubleshoot and resolve client issues including proprietary software.
- Remote into the captioner computers as necessary to resolve technical issues.
- Partner with the captioner to set up/test/verify captions for their scheduled program.
- Assist clients and captioner’s with various questions about connections, caption placement, etc.
- Overnight testing of ICS server
- Effectively use monitoring tools and respond to alerts that impact the environment and indicate degradations to or loss of service.
- As a member of the operations team, answer daily calls for support related to operations lead issues.
- Ensure resolutions and documentation requirements are followed in resolving issues and assigning the operations incident to the proper area for Root Cause Analysis.
- Escalate based on severity to appropriate department ticket creation and resolution/ follow up
- Work with stations and vendors directly to resolve technical issues
NOC Technician
Layer3TV (A T-Mobile Company)
02.2016 - 08.2018
- Perform equipment checks remotely using automated monitoring tools
- Monitor network for any outages or degradations to services
- Reset of receivers, encoders, and packagers as necessary to restore services
- Create, update and resolve tickets and/or escalation to appropriate fix agent
- Assist engineering teams with routine overnight maintenance activities
- Isolate and identify root cause of faults for all core network related issues within scope
- Monitoring of DS1 Circuits to identify and escalate backbone issues
- Assist Customer care team with advanced troubleshooting of customer equipment and set up of home networks
Skills
- Completion of excel course 12/25
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Machine operation
- Equipment operation
- Efficient multitasking
- Effective communication
- Analytical thinking
- Continuous improvement
- Strong work ethic
Timeline
Traffic Management Center Operator
06.2024 - Current
Real Time Technical Support Tech II
VITAC
06.2019 - 07.2022
NOC Technician
Layer3TV (A T-Mobile Company)
02.2016 - 08.2018