Chauntel Abbott
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Customer Care Advisor/Pharmacy Technician
Walgreen.CO
02.2016 - 03.2020
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Streamlined communication for improved efficiency, leading to higher customer retention rates.
- Provided exceptional service by understanding customer needs and offering tailored solutions.
- Developed strong rapport with customers, fostering loyalty and repeat business.
- Collaborated with team members to enhance overall customer experience and satisfaction levels.
- Implemented feedback-driven improvements, resulting in increased customer satisfaction scores.
- Assisted customers with product knowledge, facilitating informed purchasing decisions.
- Handled escalated calls effectively, deescalating situations and providing satisfactory resolutions for customers.
- Filled Prescriptions
- Updated Customer information
Remarketing Inventory Clerk
Enterprise Holdings
08.2014 - 10.2015
- Data Entry of key information for vehicles
- Updating keys, pulling keys, and making delivery slips for them.
- Picking up and delivering vehicles to select locations
- Typing, filing, and pulling documents
- looking up key information, sorting keys and license plates
- Maintaining knowledge of office and company rules and guidelines
Event Staff Coordinator
City Of Austin
12.2012 - 07.2013
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Required to have a thorough knowledge of building policies, procedures, and event requirements.
- Provided access control, crowd management, and ensured the venue is safe for guests.
- Provided guests with directions or other venue information. Acted upon all comments and complaints in a prompt and friendly manner.
Photo Lab Technician
Walmart
01.2006 - 01.2009
- Enhanced customer satisfaction by ensuring timely completion of photo processing tasks.
- Streamlined production workflow by maintaining an organized and efficient work environment.
- Improved overall efficiency with thorough equipment maintenance and calibration procedures.
- Maintained a high-quality standard for all prints, consistently exceeding customer expectations.
Education
GED -
Northwest-Shoals Community College - Muscle Shoals
Muscle Shoals, AL01.2020
Trade School Certificate - Medical Administrative Assistant
Everest Institute
Decatur, GA12.2010
Skills
- Call Center Experience
- Telephone Etiquette
- Data Entry
- Customer Service
- Office Administration
- 60 Wpm Typing Speed
- Prescription Filling
- Order Verification
- HIPAA/OSHA
- Medical Terminology
- Animal Handling
- Animal Kennel Technician
Volunteer Experience
Florence Animal Shelter
Blue Cat Cafe
Atlanta Humane Society
PAWS Austin
Timeline
Customer Care Advisor/Pharmacy Technician
Walgreen.CO
02.2016 - 03.2020
Remarketing Inventory Clerk
Enterprise Holdings
08.2014 - 10.2015
Event Staff Coordinator
City Of Austin
12.2012 - 07.2013
Photo Lab Technician
Walmart
01.2006 - 01.2009
GED -
Northwest-Shoals Community College - Muscle Shoals
Trade School Certificate - Medical Administrative Assistant
Everest Institute
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