Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Chauntel Moore

Columbus,Ohio

Summary

Dynamic customer service professional with extensive experience at Sam’s Club, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high call volumes while maintaining professionalism, ensuring timely solutions, and fostering strong relationships. Skilled in data entry and call center operations.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Sam’s Club
02.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Officer

Alvis House
09.2022 - 04.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.

Insurance Customer Service Representative

Mount Carmel East
10.2019 - 03.2022
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.

Bilingual Customer Service Representative

Twin Valley Behavioral Healthcare
07.2016 - 02.2019
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Met all call quality standards and daily quotas for first-call resolution.

Education

Focus
Columbus Ohio
08.2010

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Relationship building
  • Microsoft Excel
  • Call center operations
  • Microsoft outlook
  • Follow-up skills

Timeline

Customer Service Representative

Sam’s Club
02.2023 - Current

Customer Service Officer

Alvis House
09.2022 - 04.2024

Insurance Customer Service Representative

Mount Carmel East
10.2019 - 03.2022

Bilingual Customer Service Representative

Twin Valley Behavioral Healthcare
07.2016 - 02.2019

Focus

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Chauntel Moore