Chauntel Zapata
Houston
Summary
Dynamic customer service professional with extensive experience at Harvest Laboratories, excelling in problem resolution and team collaboration. Proven ability to enhance customer satisfaction through effective communication and empathetic understanding. Skilled in data entry and maintaining accurate records, consistently achieving high levels of client loyalty and positive feedback.
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
2026
2026
years of professional experience
Work History
Customer Service Associate
Marshalls & HomeGoods
- Assisted customers with product inquiries and purchases to enhance shopping experience.
- Maintained knowledge of store promotions and inventory to provide accurate information.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales data.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Collaborated with team members to maintain organized displays and stock levels throughout store.
- Trained new staff on customer service protocols and operational procedures for consistency.
- Monitored store environment for cleanliness and safety compliance, enhancing overall shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
Specimen Collector
Harvest Labs
- Collected and labeled biological specimens following established protocols.
- Ensured compliance with safety regulations during specimen collection processes.
- Maintained accurate records of specimen information and collection activities.
- Assisted in training new staff on specimen handling techniques and procedures.
Billing Assistant
Harvest Labs
10.2020 - 12.2025
- Processed and recorded billing transactions accurately for timely invoicing.
- Assisted in managing accounts receivable, ensuring efficient cash flow.
- Reviewed billing discrepancies, resolving issues to maintain customer satisfaction.
- Collaborated with cross-functional teams to streamline billing processes and improve accuracy.
- Insurance verifications
- Generated monthly billing and posting reports for management review.
- Used data entry skills to accurately document and input statements.
- Implemented data validation techniques to reduce errors in invoice generation.
- Worked closely with the accounting department to ensure timely and accurate posting of client payments.
- Updated [Software] spreadsheets with tracking data.
Customer Service Associate
Walgreens
08.2015 - 05.2019
- Resolved customer inquiries efficiently through multichannel communication methods.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained new associates on company policies, procedures, and customer service best practices.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
GED -
John H Reagan
Houston, TXCertificate - Medical Billing And Coding
The College of Health Care Professions
TX05-2014
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Clerical support
- Account updating
- Computer skills
- Data entry
- Calm under pressure
- Understanding customer needs
Timeline
Billing Assistant
Harvest Labs
10.2020 - 12.2025
Customer Service Associate
Walgreens
08.2015 - 05.2019
Customer Service Associate
Marshalls & HomeGoods
Specimen Collector
Harvest Labs
GED -
John H Reagan
Certificate - Medical Billing And Coding
The College of Health Care Professions