Chaunterell Muldrew
Hope,AR
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Experienced with patient care, critical thinking, and effective communication. Utilizes medical knowledge to support patient recovery and manage complex conditions. Strong understanding of healthcare protocols and compassionate care delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Nursing
Bentley Healthcare
08.2023 - Current
- Demonstrates leadership skills and professionalism to staff
- Ensure high quality patient care by conducting daily rounds and observing nursing staff
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ensures that all guidelines, regulations and standards are followed
- Communicated with patients, ensuring that medical information was kept private.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Collaborates with physicians
- Ordered all pharmacy supplies and kept check on inventory levels.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Performed rounds to observe care and interview staff, residents, and families.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Reduced hospital readmission rates through thorough discharge planning and patient education.
- Collaborated with interdisciplinary teams for comprehensive patient care, improving overall treatment outcomes.
- Reduced patient anxiety through effective communication and active listening.
RN Charge Nurse/ CNA Coordinator
Hillcrest Care and Rehab
07.2020 - 07.2023
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Monitored patient reactions to drugs and carefully documented findings.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Oversaw staff scheduling to ensure adequate coverage during peak hours, reducing wait times and improving the overall patient experience.
- Evaluated staff performance through continuous monitoring, providing constructive feedback for improvement where necessary.
- Reduced patient anxiety through effective communication and active listening.
- Optimized time management skills to prioritize tasks effectively and provide consistent attention to multiple patients simultaneously.
RN Director of Nursing
PRESCOTT MANOR NURSING CENTER
02.2018 - 07.2020
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents, and families.
- Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
- Maintained up-to-date knowledge of industry trends, regulatory changes, and emerging technologies relevant to nursing practice.
- Developed a strong nursing team by recruiting, mentoring, and providing ongoing professional development opportunities for staff members.
- Supported organizational change initiatives aimed at improving overall operational efficiency.
- Evaluated staff performance regularly, identifying areas for improvement and providing constructive feedback as needed.
- Delivered high-quality rehabilitative care, consistently exceeding established benchmarks for patient satisfaction scores.
- Advocated for the specific needs of individual patients within an interdisciplinary team setting, optimizing treatment plans based on unique circumstances.
- Enhanced patient recovery by developing and implementing individualized care plans.
- Fostered a positive work environment through effective conflict resolution strategies and recognition programs for outstanding employee performance.
- Implemented evidence-based practice guidelines to improve clinical outcomes for patients.
Staff RN
Hillcrest Nursing and Rehab
01.2017 - 01.2020
- Utilized critical thinking skills to make quick decisions in high-pressure situations, prioritizing patient needs and addressing emergent issues promptly.
- Monitored vital signs, lab results, and other indicators to detect changes in patients'' conditions promptly.
- Served as a preceptor for new nurses, sharing knowledge, expertise, and best practices to improve their skills and confidence.
- Advocated for the needs of patients within the healthcare system while maintaining confidentiality and respecting patients'' rights.
- Delegated tasks to nursing assistants and support staff effectively, ensuring safe and efficient care delivery.
- Reduced medication errors through meticulous charting and close collaboration with the healthcare team.
- Supported patients'' emotional well-being by building trust-based relationships and practicing active listening techniques.
- Improved patient satisfaction scores by providing compassionate, attentive, and empathetic care.
- Provided education on disease management, self-care techniques, and preventive measures to patients and families.
- Administered medications accurately and safely, ensuring proper dosages were given per physician orders.
DON/Staff RN
Prescott Manor Nursing Center
01.2012 - 02.2017
- Established positive relationships with staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Participated in team-building activities to foster teamwork and collaboration.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Liaised with management and other departments to maintain smooth operations.
- Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
Licensed Practical Nurse (LPN)
Prescott Manor Nursing Center
05.2009 - 01.2012
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Comforted and counseled patients and families throughout care process.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reviewed patient history to verify conditions and current medications.
- Responded to patient requests with appropriate clinical and personal assistance.
- Took samples to complete diagnostic and routine assessment tests.
- Helped patients complete bathing, dressing and eating.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
Education
Associate - Associate
University of Arkansas Community College of Hope
Hope, AR01.2012
Skills
- Nurse education and training
- Leadership and guidance
- Quality improvement
- Strong work ethic
- Professional development
- Staff recruitment and retention
- Staff scheduling
- Healthcare regulations compliance
- Critical thinking
- Long-term care
- Relationship building
- Employee coaching
- Clinical documentation
Certification
- Tuberculosis Present
- Registered Nurse (RN) Arkansas State Board of Nursing
- BLS Certification
- Certificate in Infection Prevention and Control (CIC) - Certification Board of Infection Control and Epidemiology, Inc.
Additional Information
- SKILLS
- EMR
- Computer skills: experience using Electronic Medical Record (EMR).
- Strong ability to manage and evaluate nursing staff.
- Versatile knowledge of nursing procedure and processes.
- Proven ability to handle multiple tasks efficiently.
- Excellent leadership and motivational skills.
- Amazing time management and motivational skills.
Languages
English
Timeline
Director of Nursing
Bentley Healthcare
08.2023 - Current
RN Charge Nurse/ CNA Coordinator
Hillcrest Care and Rehab
07.2020 - 07.2023
RN Director of Nursing
PRESCOTT MANOR NURSING CENTER
02.2018 - 07.2020
Staff RN
Hillcrest Nursing and Rehab
01.2017 - 01.2020
DON/Staff RN
Prescott Manor Nursing Center
01.2012 - 02.2017
Licensed Practical Nurse (LPN)
Prescott Manor Nursing Center
05.2009 - 01.2012
- Tuberculosis Present
- Registered Nurse (RN) Arkansas State Board of Nursing
- BLS Certification
- Certificate in Infection Prevention and Control (CIC) - Certification Board of Infection Control and Epidemiology, Inc.
Associate - Associate
University of Arkansas Community College of Hope
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