Chauntez Crenshaw
Wichita,KS
Summary
Systematic Marketing Analyst with 2 years of experience and extensive training in sales. Expert in business administration and data collection for research and metric analysis. Proven skill in effective collaboration, maintaining lasting rapport with coworkers and clients. Motivated and results-driven Data Analyst with proven track record in data analytics and process mapping. Identifies business needs and develops valuable solutions to improve accuracy and process optimization. Drives business success with recommendations based on data findings.
Overview
9
9
years of professional experience
Work History
Marketing Lead
BrainChild Marketing
Wichita, KS
11.2020 - Current
- Focused on increasing brand awareness and increasing site traffic.
- Generated invigorating social media content.
- Served as primary contact for client service teams for several different projects.
- Coordinated implementation of marketing and social media strategies.
- Created customized marketing materials to increase product awareness.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Supervised creation process to verify on brand, impactful and relevant content.
- Attracted 450 new customers by creating and implementing innovative marketing strategies.
Account Expert
T-Mobile
Wichita, KS
01.2019 - 05.2021
- Provided superior customer service to clients by addressing all questions and concerns.
- Implemented problem solving skills to work through customer issues and challenges.
- Answered inquiries by effectively researching, locating, and relaying information to customers.
- Worked productively to determine needs of customers and fast track solutions to those needs.
- Worked in time effective and organized manner to get job done as quickly and efficiently as possible.
- Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent attendance record, consistently arriving to work on time.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
Store Manager
T-Mobile
Wichita, KS
02.2018 - 10.2019
- Hired and trained employees for various positions throughout store.
- Implemented and maintained visual merchandising specific to company standards.
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
- Worked to ensure neat and attractive sales environment, and assisted in setup of visual displays.
- Identified and maximized sales opportunities and increased customer retention rates.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Store Manager
Sprint
Wichita, KS
01.2015 - 02.2018
- Worked with other store employees in collaborative way.
- Served as successful leader, promoting and achieving store success.
- Encouraged employees to do their best, and increased store productivity immensely.
- Answered customer questions and concerns to best of my ability.
- Monitored performance of sales team members and worked to increase team morale and motivation.
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Devised processes to boost long-term business success and increase profit levels
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
Education
Associate of Science - Science
Butler Community College
Wichita, KSData Analytics, Coursera -
Google
Analytics, Google skill shop -
Google
No Degree - Data Science
EDUCBA
Wichita, KSSkills
- Marketing Analytics
- Detail-Oriented
- Data and Trend Forecasting
- Competitive Research
- Technical Troubleshooting
- Customer Service Support
- Verbal and Written Communication
- Brand building
- Revenue Growth
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Marketing Lead
BrainChild Marketing
11.2020 - Current
Account Expert
T-Mobile
01.2019 - 05.2021
Store Manager
T-Mobile
02.2018 - 10.2019
Store Manager
Sprint
01.2015 - 02.2018
Associate of Science - Science
Butler Community College
Data Analytics, Coursera -
Google
Analytics, Google skill shop -
Google
No Degree - Data Science
EDUCBA
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