Dynamic leader with a proven track record at Springhill Suites By Marriott, excelling in strategic planning and operations oversight. Expert in enhancing customer engagement and fostering team collaboration. Recognized for implementing effective employee training programs that improved service quality and operational excellence, driving significant growth in guest satisfaction.
Overview
14
14
years of professional experience
Work History
CEO
PrettyMe Boutique
Lawton
07.2019 - Current
Developed strategic marketing plans to enhance brand visibility and customer engagement.
Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
Led team meetings to align goals and foster collaboration among staff members.
Analyzed market trends to identify growth opportunities for product offerings.
Managed vendor relationships to secure favorable terms and consistent inventory supply.
Implemented employee training programs to improve skills and service quality.
Private Caregiver
Self-employeed
Lawton
08.2023 - 09.2025
Provided daily personal care and companionship to clients in their homes.
Assisted clients with meal preparation and nutritional guidance based on dietary needs.
Managed medication schedules and ensured timely administration for all clients.
Supported mobility by assisting with transfers, walking, and physical exercises.
Maintained a clean and safe living environment through regular housekeeping tasks.
Communicated effectively with family members regarding client needs and preferences.
Documented daily care activities and changes in client conditions accurately.
Maintained clean and well-organized environment for client happiness and safety.
Supervised medication administration, personal hygiene, and other activities of daily living.
Helped clients with personal needs from exercise to bathing and personal grooming.
Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
Improved patient outlook and daily living through compassionate care.
Engaged with patients and families to provide emotional support and daily living instruction.
Private Home Caregiver
Self
Lawton
11.2021 - 07.2023
Provided daily personal care and support to elderly clients in their homes.
Assisted clients with mobility, ensuring safety during daily activities.
Managed medication schedules, ensuring timely administration for clients.
Prepared nutritious meals based on dietary needs and preferences of clients.
Maintained a clean and safe environment in client residences.
Communicated effectively with family members regarding client well-being.
Coordinated appointments and transportation for medical visits and social activities.
Monitored and documented changes in clients' health and behavior regularly.
Performed daily activities of living such as bathing, dressing, grooming and toileting for clients.
Assisted with meal preparation according to dietary restrictions and preferences.
Provided emotional support for clients facing difficult life situations or health concerns.
Administered medications as prescribed by a physician and monitored the client's response to medication.
Responded quickly in emergency situations while remaining calm under pressure.
Conducted light housekeeping tasks such as vacuuming, dusting, laundry and changing linens.
Operations Manager
Springhill Suites By Marriott
Lawton
03.2012 - 05.2021
Managed daily operations to ensure efficient hotel service delivery.
Coordinated staff schedules to optimize workforce allocation and enhance productivity.
Oversaw inventory management for supplies and equipment used in hotel operations.
Implemented training programs to develop team skills and improve service quality.
Facilitated communication between departments to streamline operational processes.
Monitored guest feedback to identify areas for service improvement and staff training.
Enforced compliance with safety regulations and hospitality standards within the hotel.
Collaborated with vendors to maintain quality service and timely supply deliveries.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Managed scheduling, training and inventory control.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Education
High School Diploma -
Eisenhower High School
Lawton, OK
05-1996
Not Completed - Early Childhood Care And Education
Ashford University
San Diego, CA
Skills
Strategic planning
Operations oversight
Customer engagement
Employee training
Staff coordination
Effective communication
Problem solving
Emotional intelligence
Team leadership
Time management
Conflict resolution
Operational excellence
Succession planning
Inspirational leadership
Employee motivation
Customer focus
Affiliations
Director of our Childrens Church auxillary at my church
Dance Ministry team
Currently in Discipleship Course
Starting Bachelors in Christian Education
References
References available upon request.
Timeline
Private Caregiver
Self-employeed
08.2023 - 09.2025
Private Home Caregiver
Self
11.2021 - 07.2023
CEO
PrettyMe Boutique
07.2019 - Current
Operations Manager
Springhill Suites By Marriott
03.2012 - 05.2021
High School Diploma -
Eisenhower High School
Not Completed - Early Childhood Care And Education
Managing Director/Apparel Entrepreneur at Saj Dhaj Choice Boutique (Apparel Boutique)Managing Director/Apparel Entrepreneur at Saj Dhaj Choice Boutique (Apparel Boutique)