Summary
Overview
Work History
Education
Skills
References
Timeline
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Chauntine Lundgren

Haxtun,CO

Summary

Detail-oriented Billing Specialist with a proven track record in healthcare financial operations. Experienced in medical claims processing, insurance verification, financial reconciliation, and dispute resolution. Exceptional communication skills, problem-solving abilities, and dedication to accuracy and customer satisfaction. Collaborative team player with a strong work ethic, adept at thriving in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Billing Specialist

Melissa Memorial Hospital
12.2021 - Current
  • Investigate billing discrepancies and process refunds to maintain accurate financial records.
  • Submit Medicaid claims using the Colorado Department of Healthcare Policy and Financing portal.
  • Collaborate with commercial insurance providers and Medicaid plans to streamline billing processes.
  • Manage aged trial balances and follow up with insurance providers for timely payments.
  • Verify insurance coverage, identify third-party payers, and resolve patient billing inquiries.
  • Provide administrative and operational support across departments to ensure service continuity.

Customer Service Representative

Xpanxion
10.2021 - 12.2021
  • Processed Medicaid and economic assistance applications while managing customer inquiries via phone.
  • Resolved customer complaints efficiently, ensuring high satisfaction levels.
  • Developed strong relationships with customers through friendly interactions and personalized support.
  • Maintained professionalism during challenging calls, effectively de-escalating conflicts.
  • Utilized approved scripts to address customer concerns and improve communication outcomes.
  • Updated databases with accurate customer information for enhanced service delivery.
  • Answered inbound calls, providing reliable assistance with product and service queries.

Patient Financial Services Representative

Banner Health Clinic Family Care Clinic
03.2021 - 09.2021
  • Verified patient eligibility before scheduling appointments.
  • Addressed billing inquiries and insurance issues promptly and professionally.
  • Collaborated with multiple departments to manage complex patient concerns.
  • Maintained confidentiality and ensured HIPAA compliance.

Administrative Assistant

Deuel County Highway Department
08.2016 - 02.2021
  • Provided extensive administrative support to Highway Superintendent and Highway Department at all shop locations.
  • Served as primary contact for office operations, including managing equipment records, bills, and errands.
  • Coordinated meetings and appointments effectively while partnering with Highway Supervisor on policy maintenance.
  • Managed vendor relations, ensuring prompt invoicing and payment processes.
  • Recorded employee time off accurately, tracking vacation and sick leave usage.
  • Prepared agendas for bi-monthly commissioner meetings alongside Highway Supervisor, distributing necessary documents.
  • Maintained current online sign database as part of administrative duties.
  • Configured, filed, and submitted quarterly fuel tax payments promptly.
  • Provided administrative support to the Planning and Zoning Committee: issued building permits and conditional use permit applications, collected money for fees, and received money to the Treasurer, serving as secretary to the zoning board. I relayed information to the commissioners from the zoning board. Scheduled and attended meetings pertaining to zoning.
  • ROW (Right of Way) support: issued applications, calculate fees, request fees, receipts, and money to the Treasurer.

Education

Associate of Applied Science - Professional Secretary

Western Nebraska Community College
Sidney, NE
05-1994

High School Diploma -

Chappell Jr/Sr High School
Chappell, NE
05-1992

Skills

  • Medical Billing & Claims Processing
  • Insurance Verification & Eligibility
  • Discrepancy Resolution & Payment Posting
  • Customer Service & Patient Communication
  • Data Entry & Multitasking
  • Medicaid & Commercial Insurance Coordination
  • Cross-Department Collaboration
  • Regulatory Compliance & Documentation
  • Athena Health
  • Medicare Direct Data Entry
  • Clearinghouse platforms: Availity, Optum, Zelis
  • Acentra Health
  • Microsoft Excel, Word, and Teams
  • Basic CPT and ICD-10 knowledge

References

References available upon request.

Timeline

Billing Specialist

Melissa Memorial Hospital
12.2021 - Current

Customer Service Representative

Xpanxion
10.2021 - 12.2021

Patient Financial Services Representative

Banner Health Clinic Family Care Clinic
03.2021 - 09.2021

Administrative Assistant

Deuel County Highway Department
08.2016 - 02.2021

Associate of Applied Science - Professional Secretary

Western Nebraska Community College

High School Diploma -

Chappell Jr/Sr High School