Summary
Overview
Work History
Education
Skills
Timeline
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Chaurita Mitchell

Richfield,MN

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

9
9
years of professional experience

Work History

Member Services Team Member

Sam's Club
03.2016 - 12.2016
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Front Desk Clerk

Fairfield Inn And Suites Marriott
04.2015 - 02.2016
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Payment Poster

Samuel U. Rodgers Health Center Www.rodgershealth.org
04.2008 - 10.2012
  • Accurately posted payments and adjustments both electronically and manually.
  • Processed payments that had been received from insurance companies and Medicare.
  • Communicated effectively with others through active listening and dynamic interpersonal skills.
  • Identified overpayments and processed refunds for insurance carriers and patients.
  • Took money and cards from customers to handle payment processing.
  • Submitted cash and check deposits and generated cash receipts to record money received.

Education

No Degree - Business Administration And Management

Platte Business College
Kansas City, MO
05.1983

Skills

  • Service Upselling
  • Product Sales
  • Issue Resolution
  • Sales Strategy
  • Customer Support
  • Customer Service
  • Order Processing
  • Quality Control
  • Account Management

Timeline

Member Services Team Member

Sam's Club
03.2016 - 12.2016

Front Desk Clerk

Fairfield Inn And Suites Marriott
04.2015 - 02.2016

Payment Poster

Samuel U. Rodgers Health Center Www.rodgershealth.org
04.2008 - 10.2012

No Degree - Business Administration And Management

Platte Business College

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Chaurita Mitchell