Chavanise Everett
Riverside,CA
Summary
Friendly and reliable Customer Service Agent offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
11
11
years of professional experience
Work History
Cashier
Amtrak
11.2023 - Current
- Verified amount of safe at beginning and end of shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Issued banks and closed banks for LSA's.
- Verified remits for LSA's and Conductors.
- Created change order slips for cashier safe exchange.
- Logged cashier information in computer and logbooks.
- Verified bank deposits and reconciled deposit bags to be ready for Garda pick up.
- Multi-tasked between catering to Amtrak personnel and Amtrak passengers.
Lower Counter
Amtrak
05.2023 - Current
- Operated register efficiently, reducing wait times and improving customer experience.
- Conducted transactions for passengers to purchase parcel check for baggage storage.
- Checked bags for passengers transferring and connecting to staff stations.
- Received checked bags for incoming passengers at final destination.
- Logged bag tags in computer system.
- Problem solved for passengers with lost items and made reports in Charger Back.
- Received envelopes and shipping boxes for Amtrak personnel and emailed to notify them.
Baggage Handler
Amtrak
02.2019 - Current
- Proactively identified potential problems or errors in baggage handling process, taking corrective action when necessary.
- Assisted in loading and unloading of cargo from trains, maintaining proper weight distribution for safe locomotive operations.
- Collaborated with team members to ensure efficient transfer of luggage between trains.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
Customer Service Ticket Agent
Amtrak
01.2017 - Current
- Resolved customer complaints promptly, maintaining professional demeanor and positive company image.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experience.
Customer Service Representative
Amtrak
01.2013 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Perris High School
Perris, CA06.2006
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier
Amtrak
11.2023 - Current
Lower Counter
Amtrak
05.2023 - Current
Baggage Handler
Amtrak
02.2019 - Current
Customer Service Ticket Agent
Amtrak
01.2017 - Current
Customer Service Representative
Amtrak
01.2013 - Current
High School Diploma -
Perris High School
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