Summary
Overview
Work History
Education
Skills
Timeline
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Chavannie Pike

Lawrenceville,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sky Club position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Energetic Cabin Agent with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

8
8
years of professional experience

Work History

Cabin Service Agent

Delta
09.2023 - Current
  • Enhanced passenger experience by providing exceptional customer service during boarding and deplaning processes.
  • Increased on-time departure rates by efficiently cleaning and restocking aircraft cabins between flights.
  • Ensured safety compliance by thoroughly inspecting emergency equipment, seatbelts, and other critical cabin components.
  • Contributed to a positive team environment, collaborating with fellow agents to complete tasks quickly and effectively.
  • Maintained cleanliness standards in aircraft cabins, lavatories, and galleys for the comfort of passengers and crew.
  • Assisted passengers with special needs, ensuring their comfort and satisfaction throughout their journey.
  • Reduced turnaround times by quickly identifying and addressing potential issues within the cabin area.
  • Promoted airline brand loyalty by delivering excellent customer service to all passengers consistently.
  • Completed thorough post-flight inspections of the cabin area to identify any damages or lost items left behind by passengers.
  • Demonstrated professionalism when interacting with diverse groups of passengers from various cultural backgrounds.
  • Received specialized training in biohazard containment procedures to ensure proper handling of hazardous waste materials found onboard aircrafts safely.
  • Participated in ongoing training programs to stay current on industry best practices and regulatory requirements for cabin service agents.
  • Completed pre-flight safety checks to reinforce passenger safety.

Airport Lobby Customer Service

Delta
09.2023 - 11.2023
  • Enhanced customer satisfaction by providing timely and accurate flight information.
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
  • Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Assisted customers with special needs, offering personalized support throughout their travel experience.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Used airline computer system to create airline tickets and boarding passes.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Office Administrative Assistant

New Focus Logistics LLC
07.2018 - 12.2022
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Contributed to cost savings through diligent monitoring of office supplies inventory and placing orders when necessary.
  • Streamlined new employee onboarding process, reducing ramp-up time for incoming staff members.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Managed complex schedules for conference room bookings ensuring that everyone had access to the necessary resources for meetings.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers.

Customer Service Representative

TBI Airport Management
06.2016 - 09.2019
  • Enhanced customer satisfaction by providing timely and accurate flight information.
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
  • Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
  • Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

High School Diploma -

St. Andrews Technical High
Kingston Jamaica
09.2012

Skills

  • First aid knowledge
  • Multitasking proficiency
  • Security procedures
  • Baggage handling
  • Professional appearance
  • Problem-solving abilities
  • Language proficiency
  • Interpersonal skills
  • Passenger assistance
  • Adaptability and flexibility
  • Strong work ethic
  • Safety awareness
  • Attention to detail
  • Excellent communication
  • Customer service orientation
  • Initiative and self-motivation
  • Active listening
  • Cultural sensitivity
  • Reliability and punctuality
  • Positive attitude
  • Organizational skills
  • Teamwork capabilities
  • Empathy and compassion
  • Cleaning and sanitizing
  • Document verification
  • Customer Service
  • Ticket Verification
  • Public Speaking
  • Administrative Tasks
  • Safety Procedures
  • Cabin Searches
  • Interpersonal Communications
  • Company Policy Adherence
  • Verbal and Written Communication
  • Training and Coaching
  • Team Oversight
  • Cleanliness and Sanitation
  • Detail Oriented
  • Team Leadership

Timeline

Cabin Service Agent

Delta
09.2023 - Current

Airport Lobby Customer Service

Delta
09.2023 - 11.2023

Office Administrative Assistant

New Focus Logistics LLC
07.2018 - 12.2022

Customer Service Representative

TBI Airport Management
06.2016 - 09.2019

High School Diploma -

St. Andrews Technical High

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Chavannie Pike