Forward-thinking business professional skilled at operating departments and teams efficiently to meet goals. Successful background matching employees with roles for maximum performance. Also, proactive and hardworking individual focused on continuous operational improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Operations:
Human Resources:
Human Resources
· Partners with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning;
· Boosted team member productivity by 22% by enhancing performance
monitoring and instituting motivational approaches (reward and recognition, staff activities (staff parties, fun day, work socials), birthday wishes and gifts);
· Maintains and reviews payroll processing systems to ensure timely and
accurate processing of payroll transactions including salaries, benefits, and
National Insurance Board contribution.
Operations, Facilities, & Fleet Management
· Decreased company’s repair and maintenance cost for fleet by 33% for the fiscal year 2022;
· Optimized costs to contribute to productivity, cost development, and
proficiency of central fulfillment operations;
· Developed systems and procedures (SOPs & policies) to improve operational quality and team efficiency.
Project Management
· Achieved project deadlines by coordinating with contractors to manage performance. Increased company’s success rate by 17%;
· Successfully managed and completed a $9,000,000.00 network systems infrastructure upgrade project spread amongst 13 islands of the archipelago of The Bahamas;
· Successfully initiated, managed, and completed a $500,000.00 network systems infrastructure upgrade project spread amongst 11 islands of the archipelago of The Bahamas.
· Set and enforced policies focused on increasing team productivity and strengthening operational efficiency;
· Strategize and execute resolution plans for areas of priority with Supervisors ensuring they're dealt with promptly;
· Schedules team to meet demands of business; forecasting to ensure department is constantly staffed;
· Monitored employee performance and developed improvement plans;
· Facilitate department orientations, onboarding, lineup, and training to meet departmental requirements.
· Facilitate and assist in execution of process improvement tools/ actions eradicating the biggest loss;
· Applied performance data to evaluate and improve operations, target
current business conditions and forecast needs;
· Manage 7 multi-disciplinary pillars within the brewery to ensure results are always being driven;
· Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands;
· Resolve about 100 -150 product or service problems by clarifying customer's complaint determining cause of problem selecting and explaining best solution to solve problem;
· Process and reviewed staff's end of day reports for updating company's daily revenue report
· Canvass prospect neighborhood beforehand to grasp demographic overview for suggested marketing strategy;
· Met with door-to-door team (average 30 members) daily to discuss proposed plans and anticipated targets;