Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Chave Rolle

Pembroke Pines,FL

Summary

Dynamic professional with a proven track record at Walmart, enhancing customer satisfaction and streamlining operations. Excelled in leadership and supervision, coupled with expertise in database maintenance, to drive efficiency and accuracy. Achieved notable improvements in operational processes, leveraging strong organizational and interpersonal skills to foster team development and customer loyalty. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Family Business
01.2019 - 08.2023
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.

Front Desk Receptionist

Social Servics (Bahamas Government)
06.2023 - 09.2023
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Cashier

Walmart
01.2022 - 10.2022
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Retail Sales Associate

Resort World Bimini
05.2024 - 08.2024
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Recommended complementary purchases to customers, increasing revenue.

Office Administrative Assistant

Post Office (Bahamas)
06.2024 - 08.2024
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Created and updated records and files to maintain document compliance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Drafted agendas, recorded minutes, and generated documents to facilitate meetings.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Conducted research to assist with routine tasks and special projects.

Education

High School Diploma -

Everglades High School
Miramar, FL
06.2023

Bachelor of Science - Biology

St. Thomas University
Miami Gardens, FL
06.2027

Skills

  • Event Planning
  • Spreadsheet development
  • Database entry
  • Billing and Invoicing
  • Leadership and supervision
  • Calendar Management
  • Meeting planning
  • Reception Management
  • Operations Management
  • Schedule Management
  • Database Maintenance
  • File Management

Accomplishments

  • Assisted management with the training of 20 new staff members.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.

Languages

English
Full Professional

Timeline

Office Administrative Assistant

Post Office (Bahamas)
06.2024 - 08.2024

Retail Sales Associate

Resort World Bimini
05.2024 - 08.2024

Front Desk Receptionist

Social Servics (Bahamas Government)
06.2023 - 09.2023

Cashier

Walmart
01.2022 - 10.2022

Assistant Manager

Family Business
01.2019 - 08.2023

High School Diploma -

Everglades High School

Bachelor of Science - Biology

St. Thomas University
Chave Rolle