Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chavelle Hodges

Dallas,TX

Summary

Technology Support Specialist with extensive experience providing IT support across multiple K-12 campuses, serving over 1,800 students and staff. Skilled in troubleshooting hardware, software, and network issues, while ensuring smooth tech operations in the classroom. Adept at training teachers and students on digital tools, managing data systems, and supporting the integration of educational technologies. Known for a hands-on approach to problem-solving, strong communication skills, and a proactive mindset in keeping technology running smoothly and securely.

Overview

12
12
years of professional experience

Work History

Elementary Technical Support

Richardson ISD
Richardson, TX
08.2019 - Current
  • Technical Support: Provide on-site and remote tech support for over 1,800 students and staff across two campuses, addressing issues with computers, iPad, smartboard, and other educational technologies.
  • Network Maintenance: Monitor, troubleshoot, and resolve connectivity issues across campus networks to ensure minimal downtime.
  • Training and Support: Offer training to staff and students on the use of educational software and tools, ensuring all parties can use tech resources effectively.
  • Data Management: Oversee the management of student and staff data, ensuring accurate collection, storage, and retrieval of tech-related data for reporting and analysis.
  • System Installation & Configuration: Install and configure software and hardware updates to ensure systems are up-to-date and secure.
  • Collaboration: Work closely with administrative teams and instructional staff to align technology use with educational goals and district objectives.
  • Documentation: Maintain detailed logs of tech issues, repairs, and system changes, ensuring efficient tracking of support requests and inventory management.
  • Preventative Maintenance: Regularly review and maintain campus technology infrastructure to prevent system failures and improve long-term efficiency.
  • Installed and configured hardware components such as printers, scanners, modems, routers, and other peripheral devices.

Preschool Bilingual Lead Teacher

Swiss learning center
Dallas, TX
01.2018 - 08.2019
  • Communicated regularly with parents and guardians regarding their child's progress in mastering two languages.
  • Monitored classroom behavior management strategies while ensuring a safe learning environment for all students.
  • Provided instruction on basic Spanish grammar, pronunciation, and conversational skills to young learners.
  • Participated in professional development opportunities related to dual language instruction best practices.
  • Created a safe, nurturing environment for children to learn, explore, and express themselves in both languages.
  • Developed and implemented lesson plans that incorporated both English and Spanish languages for preschoolers.
  • Utilized various instructional methods such as music, art projects, games, and stories to reinforce language concepts being taught.
  • Encouraged students to practice their bilingualism by participating in interactive activities such as storytelling, role-playing, and cultural exchanges.

Assistant Montessori Teacher

Fair Oaks Day School, New Lifestyles Media Solutions
Dallas, TX
08.2014 - 01.2018
  • Maintained records of attendance, assessments, lesson plans and other relevant data points.
  • Incorporated technology into instruction when appropriate based on student needs.
  • Led small group instruction sessions tailored to meet each student's individual needs.
  • Created an inviting atmosphere in the classroom by displaying artwork created by students.
  • Developed meaningful relationships with families by communicating regularly about their child's progress.
  • Assisted Lead Teacher in developing and implementing Montessori-based curriculum for children aged 3 to 6.
  • Monitored student safety at all times while maintaining a positive learning environment.
  • Organized classroom activities and materials according to Montessori principles.
  • Used Montessori philosophy, curriculum and techniques to develop student's full potential and treated each child with dignity and respect.

Guest Service Representative

Target
Dallas, TX
06.2013 - 08.2014
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change available throughout shift.
  • Performed opening and closing duties according to established procedures.
  • Assisted customers with product selection and answered questions about products, prices, availability, product uses, and credit terms.
  • Acknowledged VIP memberships through loyalty programs offered by the store.
  • Maintained up-to-date knowledge of store policies regarding payment, returns, and exchanges.
  • Adhered to all company policies regarding returns, refunds, exchanges.
  • Demonstrated knowledge of store layout to help customers locate merchandise quickly.
  • Organized cashier station to ensure accuracy when ringing up customers' items.
  • Greeted customers in a friendly and professional manner.
  • Provided excellent customer service by listening attentively to customer inquiries and requests.
  • Resolved customer complaints in a timely manner.

Education

High School Diploma -

Winfree Academy
Richardson, TX
05-2014

Some College (No Degree) -

Collin County Community College
Plano, TX

Skills

  • Software installation
  • Application support
  • Customer support
  • Remote desktop management
  • Incident management
  • Printer maintenance
  • Asset management
  • Advanced troubleshooting Technical support and assistance
  • Operating systems
  • Maintains confidentiality
  • Collecting information
  • Mid-Excel spreadsheet functions
  • Multitasking and organization
  • Team building
  • Apple ios
  • Google drive
  • Microsoft Word
  • Relationship building

References

References available upon request.

Timeline

Elementary Technical Support

Richardson ISD
08.2019 - Current

Preschool Bilingual Lead Teacher

Swiss learning center
01.2018 - 08.2019

Assistant Montessori Teacher

Fair Oaks Day School, New Lifestyles Media Solutions
08.2014 - 01.2018

Guest Service Representative

Target
06.2013 - 08.2014

High School Diploma -

Winfree Academy

Some College (No Degree) -

Collin County Community College

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Chavelle Hodges