Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Awards
Generic

Chavely Mazanet

Miami

Summary

Developed skills in fast-paced customer service environment, focusing on team management and customer satisfaction. Demonstrates strong leadership and problem-solving abilities, ensuring smooth operations and high-quality service. Looking to transition into new field, leveraging these skills to create positive impact.

Positive and upbeat with keen sense of responsibility and eye for detail. Possesses essential customer service and team leadership skills, demonstrating strong problem-solving abilities. Capable of ensuring smooth operations and enhancing customer satisfaction.

As dedicated professional, prepared to excel in this supervisory role, bringing valuable experience in managing counter operations and enhancing efficiency. Known for fostering collaborative team environment and achieving high levels of customer satisfaction. Reliable and adaptable, with focus on effective communication and problem-solving skills.

Knowledgeable [Desired Position] with solid background in overseeing daily operations and leading team members. Proven track record of improving customer service and streamlining processes. Demonstrated ability in conflict resolution and team training.

Experienced with managing team dynamics and ensuring optimal performance in counter operations. Utilizes strong organizational skills to maintain efficiency and order. Track record of effective leadership and customer service enhancements.

Overview

1
1
Certification

Work History

Counter Supervisor

Swissport/ Lufthansa/Swiss
02.2008
  • Counter Lead
  • Checking agent
  • Gate agent
  • Arrivals
  • Sales/Ticketing
  • Passenger Service/Counter Supervisor /lead Feb2008

Education

Diploma -

MDC

Skills

  • Good Customer Service
  • Always helpful
  • English
  • Spanish
  • Honest
  • Hard worker
  • Always positive
  • Very calm/ patient
  • Workplace safety
  • Policy enforcement
  • Employee scheduling

Accomplishments

  • Acknowledged by management for Counter Supervisor
  • Maintained an 0% transaction error history.

Certification

  • Certified Passenger Service, Swissport - 2008/2025

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Counter Supervisor

Swissport/ Lufthansa/Swiss
02.2008

Diploma -

MDC

Awards

Good Customer Service, Perfect Attendant, As working at the airport I received good customer service notification, and letters . And at the school I have from middle school until university , good perfect attendant diploma .
Chavely Mazanet