Ruby Chavez
Clifton,NJ
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
11
11
years of professional experience
Work History
Geeksquad Supervisor
Best Buy
07.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Front End Supervisor
Best Buy
09.2020 - 07.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash drawers in 24-30 checkout stations to verify adequate cash supply.
Front End/ Back Office Lead
Best Buy
03.2018 - 09.2020
- Organized office operations, leading daily activities and controlling correspondence.
- Received purchase orders and processed invoices for payment.
- Ordered office supplies and maintained supplier contacts in database.
- Maintained inventory for back-office supplies, computers and work-stations.
- Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
- Analyzed trends and reported on areas of improvement or change.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Budgeted, audited and balanced cash handlings to secure cash drawer.
Assistant Store Manager
Footlocker.com Inc.
06.2012 - 02.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
High School Diploma -
County Prep
Jersey City, NJ01.2008
Skills
- Proficient in Microsoft excel, Microsoft teams, Power Bi, & Microsoft PowerPoint
- Staff Training
- Store Opening and Closing Procedures
- Team Leadership
- Customer Service
- Research
Languages
Spanish
Professional Working
Timeline
Geeksquad Supervisor
Best Buy
07.2022 - Current
Front End Supervisor
Best Buy
09.2020 - 07.2022
Front End/ Back Office Lead
Best Buy
03.2018 - 09.2020
Assistant Store Manager
Footlocker.com Inc.
06.2012 - 02.2018
High School Diploma -
County Prep