Tonisha Chavez
Maricopa,AZ
Overview
7
7
years of professional experience
Work History
Digital Ops Coach
Walmart
06.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Front End Coach
Walmart
04.2022 - 07.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Team Leader Manager
Walmart
06.2017 - 04.2022
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Education
High School Diploma -
V. Sue Cleveland High School
Rio Rancho, NM05.2012
No Degree - Criminal Justice
New Mexico State University - Dona Ana Community College
Las Cruces, NM05.
No Degree - Criminal Justice
Gilbert Chandler Community College
Gilbert, AZSkills
- Staff Development
- Team Development
- Talent Recruitment
- Customer Service
- Order Processing
- Money Handling
- Store Opening and Closing
- Interpersonal and Written Communication
- Policy and Procedure Adherence
- Visual merchandising
- Written communication
- Active listening
- Positive attitude
- Reliability and punctuality
- Returns and exchanges
- Adaptability and flexibility
- Stress management
- Problem-solving abilities
Timeline
Digital Ops Coach
Walmart
06.2023 - Current
Front End Coach
Walmart
04.2022 - 07.2023
Team Leader Manager
Walmart
06.2017 - 04.2022
High School Diploma -
V. Sue Cleveland High School
No Degree - Criminal Justice
New Mexico State University - Dona Ana Community College
No Degree - Criminal Justice
Gilbert Chandler Community College