Outgoing, self-reliant sales associate with 20+ years of experience in providing exceptional customer service. Demonstrated leadership skills by strengthening brand loyalty and exceeding sales targets. Seeking to apply skills to a world class retail organization. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Hi, I’m
Chavishia General-Miller
Customer Service
Greenbelt,Md
Summary
Overview
31
years of professional experience
Work History
Avon
Sales Agent Representative
05.2019 - Current
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Conducted market research to identify trends and opportunities for increased sales growth.
- Collaborated with marketing team to develop targeted promotional materials for specific industries.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Harris Teeter
Customer Service Manager
09.2016 - 05.2018
Job overview
- Audited selected phone calls to ensure quality of service provided
- Coordinated necessary services with the IT department to ensure computers and other equipment were in good working order
- Created and maintained a staff training program that featured best practices for lead generation and customer retention
- Established performance targets for staff members and tracked the results
- Handled and resolved escalated customer complaints
- Hired and trained new employees on an as needed basis
- Identified breakdowns in performance or communication and implemented fixes
- Implemented employee guidelines to create a safe work environment for everyone on the team
- Implemented rewards programs for team members to build rapport and motivate success
- Installed new customer relationship management software and trained all employees on its use
- Maintained detailed records of employee performance to ensure staff members were working to potential
- Managed the daily operation of a 9-person customer service team for 2 years
- Opened and closed the business and verified all financial transactions on a daily basis
- Reported to District Manager with weekly sales and retention metrics.
Safeway
Customer Service Manager
08.2007 - 09.2016
Job overview
- Audited selected phone calls to ensure quality of service provided
- Coordinated necessary services with the IT department to ensure computers and other equipment were in good working order
- Created and maintained a staff training program that featured best practices for lead generation and customer retention
- Established performance targets for staff members and tracked the results
- Handled and resolved escalated customer complaints
- Hired and trained new employees on an as needed basis
- Managed the daily operation of a 10+ person customer service team for 10 years
- Maintained detailed records of employee performance to ensure staff members were working to potential
- Met with the advertising department to review sales and come up with new marketing campaigns
- Opened and closed the business and verified all financial transactions on a daily basis
- Reported to Store Manager and Corporate Office with weekly sales and retention metrics
- Accurately completed cash register transactions
- Adhered to all store retail procedures and policies
- Championed promotional items to achieve sales goals
- Educated customers about product options to exceed their experience
- Established strong business relationships and created a deadline-driven team
- Maintained records of sales
- Received and processed cash and credit payments
- Served multiple customers simultaneously in a stressful environment
- Represented the store as an ambassador in a positive and professional manner
- Watched for, recognized, and prevented security risks
- Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products
- Facilitated stock management and inventory, conducting routine inventory audits and cycle counts.
Advance Auto Parts/ Trak Auto
Store Manager
12.1998 - 08.2007
Job overview
- Attended workshops, seminars, and other training events to improve management qualities
- Created monthly team building activities, such as selling of add on items, to increase unity, productivity, and motivation in the sales team
- Developed plan to increase sales and saw a 50% weekly increase after month
- Enforced company policies and procedures through implementing a system to promote professionalism
- Familiar with POS
- Hired and trained new employees, including selecting seasonal workers to hire on permanently
- Also conducted performance reviews and handled employees with poor performance or attendance
- Managed 3 departments with a total of 30 employees
- Resolved conflict between customers, between employees, and between customers and employees
- Responsible for inventory, pricing, merchandising, and displays
- Started as an entry-level associate and worked in every position at store up to Customer Service Manager
- Trained staff in proper customer service, leading to a 90% drop in customer complaints and 87% reduction in returns
- Traveled to various stores in the area/state to train other managers
- Visited a total of 6 stores
- Worked all types of shifts and worked on holidays
- Worked with/in other departments in the store to gain knowledge of all products and to make connections with other department managers and associates.
Toys R Us
Customer Service
05.1993 - 12.1998
Job overview
- Watched for, recognized, and prevented security risks
- Served multiple customers simultaneously in a stressful environment
- Received and processed cash and credit payments
- Maintained records of sales
- Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products
- Facilitated stock management and inventory, conducting routine inventory audits and cycle counts
- Cleaned shelves, tables, and counters
- Championed promotional items to achieve sales goals
- Adhered to all store retail procedures and policies
- Accurately completed cash register transactions.
Education
Parkdale High SchoolRiverdale Park, MD
High School Diploma
06.1993
University Overview
Skills
- Cash management
- Clear oral and written communication
- Customer retention
- Customer satisfaction
- Leadership
- Merchandise control and presentation
- Positive attitude
- Problem solving
- Product upselling
- Revenue Growth
- Team player
- Complaint resolution
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursStock Options / Equity / Profit SharingWork-life balanceWork from home optionTimeline
Sales Agent Representative
Avon
05.2019 - Current
Customer Service Manager
Harris Teeter
09.2016 - 05.2018
Customer Service Manager
Safeway
08.2007 - 09.2016
Store Manager
Advance Auto Parts/ Trak Auto
12.1998 - 08.2007
Customer Service
Toys R Us
05.1993 - 12.1998
Parkdale High School
High School Diploma
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