Chavita Rooks
IAM ANALYST AND AI ENTHUSIAST WITH EXPERTISE IN CYBERSECURITY AND DATA MANAGEMENT
Holly Springs,MS
Summary
Passionate AI enthusiast with a robust background in cybersecurity and IAM, seeking to contribute to xAI’s mission of advancing AI systems. Eager to collaborate with technical staff to generate high-quality data and support NLP algorithm development. Currently learning supervised learning algorithms through Andrew Ng's Coursera course, engaging in projects on Kaggle, exploring Hugging Face frameworks, and using Python and Google Colab.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Identity Access Management Analyst
St. Jude Children’s Research Hospital
Memphis, TN
4 2022 - Current
- Enhanced Security Posture: Utilizing multi-factor authentication (MFA) and advanced identity management tools such as Azure AD, I improved access management protocols, resulting in a 25% reduction in unauthorized access incidents.
- Efficiency Improvements: Our streamlined user provisioning and de-provisioning processes led to a 40% decrease in turnaround time, significantly enhancing department productivity and reassuring our ability to optimize processes.
- Incident Response: Coordinated incident response for IAM-related security breaches, reducing resolution time by 30% and minimizing potential impact on operations. For example, collaborated with the Cybersecurity team to address a third-party breach, quickly identifying compromised accounts and implementing immediate access controls.
- User Training: Developed and implemented IAM training programs for over 200 employees. Developed and implemented IAM training programs focused on password policies for over 200 employees, increasing awareness and adherence to security policies by 50%.
- Policy Implementation: Successfully designed and enforced new IAM policies, including a comprehensive password policy that required strong, unique passwords and regular updates, contributing to a 20% decrease in security policy violations.
- Resolved complex issues related to user authentication, authorization, and directory services, minimizing downtime for end-users
- Maintained a high level of customer satisfaction by providing timely and accurate support on all Identity Management-related inquiries
- Reduced risk of identity theft by developing and enforcing strict password policies and user account management procedures
- Enhanced security protocols by implementing multi-factor authentication and single sign-on solutions
- Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and end-users
Major Incident Manager
FedEx World Tech Center
Collierville, TN
10.2020 - 04.2022
- Incident Resolution: Managed over 100 major incidents, achieving a 35% reduction in average resolution time and improving overall service availability.
- Communication Efficiency: Established a streamlined communication protocol for incident management, leading to a 40% improvement in stakeholder updates and satisfaction.
- Root Cause Analysis: Conducted thorough root cause analyses for critical incidents, resulting in a 25% decrease in recurring issues.
- Crisis Management: Successfully led cross-functional teams during high-stakes incidents, maintaining service continuity and minimizing downtime by 30%.
- Process Improvement: Implemented incident management best practices, improving the incident response process and reducing mean time to recovery (MTTR) by 20%.
- Collaborated with cross-functional teams for faster incident resolution and improved service quality
- Successfully managed high-pressure situations involving multiple parties, demonstrating excellent conflict resolution and negotiation skills
- Managed escalations effectively by collaborating with both internal teams and external vendors as needed
- Boosted customer satisfaction levels by ensuring timely and effective responses to major incidents
- Served as a trusted advisor to clients during major incidents, providing guidance on mitigation strategies while maintaining open lines of communication throughout the process
IT Support Level II
Nike
Byhalia, MS
01.2020 - 08.2020
- Incident Resolution: Managed over 100 major incidents, achieving a 35% reduction in average resolution time and improving overall service availability.
- Communication Efficiency: Established a streamlined communication protocol for incident management, leading to a 40% improvement in stakeholder updates and satisfaction.
- Root Cause Analysis: Conducted thorough root cause analyses for critical incidents, resulting in a 25% decrease in recurring issues.
- Crisis Management: Successfully led cross-functional teams during high-stakes incidents, maintaining service continuity and minimizing downtime by 30%.
- Process Improvement: Implemented incident management best practices, improving the incident response process and reducing mean time to recovery (MTTR) by 20%.
- Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner
- Participated in regular performance review meetings with supervisors, seeking feedback on ways to improve individual skills or contribute more effectively to team success
- Continuously sought opportunities for professional development through training courses and workshops, staying current on the latest IT trends and best practices
- Configured equipment such as desktops, laptops, printers, and mobile devices for deployment throughout the organization
- Reduced downtime for users by proactively monitoring systems and addressing potential issues before they arose
- Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and end-users
Education
Bachelor of Business Administration - Cybersecurity
University of Texas At San Antonio
San Antonio, TX 01.2024 - Current
Self-Taught Studies - Artificial Intelligence/Machine Learning/Deep Lear
None
None 05.2024 - Current
Associate of Science - Cybersecurity
University of Phoenix
Phoenix, AZ 04.2021 - 05.2023
Skills
Data Annotation and Labeling
Collaborated with various departments to utilize Excel to generate, organize, and label high-quality data
Technical Writing and Documentation
Strong technical writing skills for creating detailed SOPs and documentation
Ability to write clear, concise, and accurate technical documents
Understanding of data security principles and practices
Experience in developing and implementing security protocols
Collaboration and Teamwork
Excellent interpersonal and communication skills for effective collaboration
Problem-Solving Abilities
Demonstrated ability to solve complex technical issues and incidents
Passion for AI and Technological Advancements
Deep interest in AI and a commitment to staying updated with the latest advancements
Enthusiasm for contributing to innovative projects and initiatives
Google Colab
Hugging Face
Kaggle
Affiliations
- National Leadership of Success
- National Society of Collegiate Scholars
- Order of Sword & Shield
- Student Member, ISC2 Candidate
Recognition
- Recognized 2x’s for outstanding academic performance with the Dean's List award.
- Recognized for outstanding academic performance with the President's List award.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Self-Taught Studies - Artificial Intelligence/Machine Learning/Deep Lear
None
05.2024 - Current
Bachelor of Business Administration - Cybersecurity
University of Texas At San Antonio
01.2024 - Current
Associate of Science - Cybersecurity
University of Phoenix
04.2021 - 05.2023
Major Incident Manager
FedEx World Tech Center
10.2020 - 04.2022
IT Support Level II
Nike
01.2020 - 08.2020
Identity Access Management Analyst
St. Jude Children’s Research Hospital
4 2022 - Current