Chavon Charles

• Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
• Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
• Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
• Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
• Reviewed and verified income, credit reports and employment histories for each borrower.
• Trained new team members on company-specific processes, ensuring consistent standards across the credit department.
• Reviewed credit applications thoroughly, ensuring compliance with internal policies and regulatory requirements.

• Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
• Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
• Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
• Developed strong relationships with clients, resulting in increased business and referrals.
• Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
• Managed and opened over 200 checking, saving and line of credit accounts.
• Presented and clearly explained insurance policy options to clients based on their needs and goals.
• Provided expert financial advice on both mortgage and personal loans.
• Advised clients on favorable investment opportunities to meet established financial goals.

Opened new customer accounts, including checking, savings, loans and lines of credit.

Balanced daily cash deposits and bank vault inventory with zero error rate.

Maintained confidentiality of bank records and client information.

Delivered prompt, accurate and excellent customer service.

• Developed strong relationships with customers, leading to increased loyalty and repeat business.
• Provided expert financial advice to clients, helping them achieve their personal financial goals.
• Participated in community events on behalf of the bank to strengthen local ties while promoting brand visibility within target markets.