Brittany Mccrary-Cox
Atlanta,GA
Summary
Dedicated Social Worker offering [5] years of counseling and crisis intervention expertise. Offering comprehensive background in social services, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Child Protective Services Specialist
Department Of Family And Children Services
01.2022 - Current
- Maintained case records and legal documentation.
- Responded to claims of abuse, neglect or safety concerns.
- Attended court proceedings, submitted documents and offered testimony.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Developed plans to strengthen family units.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Maintained case records and legal documentation.
- Visited homes, inspected surroundings and interviewed family members.
Customer Service Support Specialist
SBA
01.2020 - 10.2023
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
- Submitted loan applications to credit analysts for further verification and suggestions.
Assistant Manager/Scheduling Manager
McDonald's
01.2012 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Female Specimen
Henry County Accountability Court
03.2018 - 04.2021
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Assisted scientists by collecting and organizing laboratory data.
- Monitored and documented safety standards to verify compliance.
- Kept abreast of current industry, scientific and regulatory developments and issues.
Executive Assistant
Department Of Public Health
04.2014 - 01.2015
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Master of Science - Public Administration
Strayer University
Washington, DC10.2022
Bachelor of Science - Business Healthcare Management
Strayer University
Washington, DC10.2019
Skills
- Financial Assistance
- Community Resource Information
- Neglect and Abuse Checks
- Referral Arrangements
- Substance Abuse Treatment
- Family Improvement Plans
- Client Information Database Systems
- Microsoft Excel
- Customer Service Excellence
- Report Writing
- Service Management
- Business Management
Timeline
Child Protective Services Specialist
Department Of Family And Children Services
01.2022 - Current
Customer Service Support Specialist
SBA
01.2020 - 10.2023
Female Specimen
Henry County Accountability Court
03.2018 - 04.2021
Executive Assistant
Department Of Public Health
04.2014 - 01.2015
Assistant Manager/Scheduling Manager
McDonald's
01.2012 - 05.2021
Master of Science - Public Administration
Strayer University
Bachelor of Science - Business Healthcare Management
Strayer University
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