Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Chavona Broussard

Carencro,United States

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

30
30
years of professional experience

Work History

Store Manager

H&M Company USAInc
Baton Rouge , LA
09.2019 - Current
  • Prepared monthly reports on sales figures, expenses, profits.
  • Planned special promotions or discounts based on market trends.
  • Performed regular price checks to ensure competitive pricing.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Assessed operational efficiency of the store's departments.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Monitored employee performance and identified performance gaps for corrective action.

Store Manager

Ross Dress for Less
Lafayette, LA
03.2019 - 09.2019
  • Prepared monthly reports on sales figures, expenses, profits.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Assessed operational efficiency of the store's departments.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Developed relationships with suppliers to negotiate better prices.
  • Established customer service standards and monitored staff compliance.
  • Monitored inventory levels and placed orders to restock shelves.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Store Manager

Charlotte Russe
Lafayette, LA
10.2014 - 03.2019
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Developed and maintained store policies, procedures and operations manual.
  • Ensured that store was clean and organized at all times.
  • Collaborated with senior management on long-term strategic planning initiatives.
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Assisted customers in finding the products they needed quickly and efficiently.
  • Identified areas of improvement in store operations processes.
  • Recruited, trained, coached and mentored staff members in customer service skills.
  • Recruited, trained and managed a team of 20+ employees.
  • Implemented effective cost-control measures to maximize profitability.
  • Maintained records of daily transactions using point-of-sale systems.
  • Conducted monthly meetings with staff to discuss operational issues or changes.
  • Created weekly schedules for staff members according to business needs.
  • Ensured compliance with all safety regulations and company policies.

Store Manager

City Gear
Lafayette, LA
02.2012 - 09.2014
  • Developed and maintained store policies, procedures and operations manual.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Delegated work to staff, setting priorities and goals.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Store Manager

Payless Shoe source
Lafayette, LA
06.2003 - 12.2012
  • Prepared monthly reports on sales figures, expenses, profits.
  • Resolved customer complaints in an efficient and professional manner.
  • Provided guidance and support to employees on how best to handle difficult customers or situations.
  • Performed regular audits of store operations to identify areas for improvement.
  • Conducted performance reviews for employees in a timely manner.
  • Managed inventory control systems to ensure optimal stock levels at all times.
  • Recruited qualified personnel when necessary by conducting interviews and background checks.
  • Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
  • Trained new staff members on policies, procedures, product knowledge and selling techniques.
  • Trained new employees on company policies and procedures, as well as product knowledge.
  • Created weekly schedules to ensure adequate coverage of the store during operating hours.
  • Conducted regular meetings with team members to discuss progress towards goals.
  • Organized store layout according to corporate guidelines while maximizing space utilization.
  • Established membership loyalty implementing rewards program to drive client retention.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Department Manager

Wal Mart
Lafayette, LA
10.1994 - 05.2003
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Organized quarterly meetings with senior management to review departmental goals and objectives.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Ensured compliance with company policies and relevant regulations.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Managed budgets effectively by making sure costs stayed within allocated limits.
  • Resolved customer complaints and issues promptly and professionally.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Worked closely with sales associates to complete tasks.
  • Balanced workloads to meet targets without overtaxing employees.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.

Education

High School Diploma -

O. Comeaux High School
Lafayette, LA
05-1995

Some College (No Degree) - Early Childhood Education And Administration

Ashford University
San Diego, CA

Skills

  • Payroll Management
  • Report Generation
  • Budget Administration
  • Store operations oversight
  • Employee Training
  • Risk Management

Affiliations

  • Coached Softball for 10 years
  • Trained Store Managers from different areas to prepare them to run a successful building
  • Host leadership classes

Accomplishments

  • Won Store Manager of the year in 2020 with H&M
  • nominated for Store Manager of the year in 2020,2021,2022,2023 with H&M
  • Won Store Manager of the year in 2013 with City Gear

Timeline

Store Manager

H&M Company USAInc
09.2019 - Current

Store Manager

Ross Dress for Less
03.2019 - 09.2019

Store Manager

Charlotte Russe
10.2014 - 03.2019

Store Manager

City Gear
02.2012 - 09.2014

Store Manager

Payless Shoe source
06.2003 - 12.2012

Department Manager

Wal Mart
10.1994 - 05.2003

High School Diploma -

O. Comeaux High School

Some College (No Degree) - Early Childhood Education And Administration

Ashford University

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Chavona Broussard