Chavonne Lockley
Lexington,United States
Summary
Project Manager and Military Veteran with a Secret Security Clearance and over 15 years of proven experience in leadership, quality control, logistics, inventory management, healthcare management, and policy implementation. Possesses a comprehensive background in leadership, strategic planning, risk management, and critical thinking. Career supported by the completion of Bachelor of Science in Health Science and Master of Science in Healthcare Administration. Dedicated worker offering extensive history preparing salads, soup and sandwiches for customers. Fulfilled supplementary orders for drinks and desserts before serving ordered food. Excellent multitasker with charming personality. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Receiving and Shipping Clerk
Pilgrim's Pride
- Established and maintains strong relationships with customers via regular meetings, status updates, and by identifying problems and proposing/implementing solutions
- Assured inventory accuracy when filling customers' orders using handheld scanner equipment
- Sorted and organized loads strategically in preparation for shipment and incoming shipment from trucks which are segregated by over six product codes and or shipment numbers
- Kept the area clean by performing daily general sanitation
- Works closely with over 20 Vendors to accurately fill customers' orders and ship in a timely manner
- Managed and received over 200 loads from various vendors to be processed and shipped out to other companies
- Report's shipping problems or concerns to Supervisor or Lead person immediately
- Ensured the correct temperature of the chicken product meets standards in which mitigated 100% of the harmful levels of bacteria
- 98% accurately provided vendors with a detailed bill of lading of all shipped products before transportation in which drivers are aware of their cargo load.
Café Associate
Panera Bread
06.2023 - Current
- Provided assistance to over thousands of customers with questions or requests in a timely manner
- Delivered excellent customer service in every circumstance
- Conveyed energy, warmth, and a passion for good eating in which customers always returned to the Cafe'
- Stepped in and supported your manager and team
- Trained other Associates on Baristas and sandwich making
- Inventoried and the stocked the production line in preparation for special orders and complete customers' orders in a timely manner.
Deli Associate
Ingles Markets
03.2023 - Current
- Prepared over 20 hot dishes and maintained a clean area for customers to ensure 100% customer satisfaction
- Sliced and served over 30 different types of Boars Head and Ingles delicatessen meats and cheeses and answered customer inquiries
- Monitored to replenish product in the deli cases and the hot bar in which customers was very satisfied in the quality fresh food.
Human Resource Supervisor
Pilgrim's Pride
04.2022 - 10.2023
- Recruits, interviews, tests, and selects over 100 employees to fill vacant positions
- Coordinated over 20 production supervisor's requirements in interviewing, hiring, terminations, promotions, performance safety, and sexual harassment
- Advises management in appropriate resolution of employee relations issues
- Responds to inquiries regarding policies, procedures, and programs
- Prepared over 100 employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations
- Prepares reports and recommends procedures to reduce absenteeism and turnover
- Collaborated well with the Company Union steward, managers, and other leaders during termination and issuing disciplinary action, and required training via email, in-person, and or telephone
- Assisted with employee relations matters, investigation, and conflict resolution, promoting a positive work environment
- Managed HRIS system to generate HR reports and other employee related actions.
Admission Representative
Ultimate Medical Academy
05.2021 - 02.2022
- Used Interaction Client to efficiently respond to all student inquiries through inbound and outbound phone calls, emails, and other forms of approved communication
- Evaluated prospective students based on his/her needs, desire, interests, qualifications, motivations, commitments, and determinations in a qualitative manner
- Completed and maintained all required paperwork (e.g., enrollment, transfer requests, etc.) and data entry in an accurate, timely, and compliant manner
- Demonstrated knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures
- Upheld all compliance standards by performing job duties while acting in accordance with all school and company policies and procedures, all applicable federal and state regulations and all accrediting agency standards and requirements
- Ability to be customer-centric by ensuring each prospective student has his/her needs met while developing and building collaborative relationships
- Managed work time effectively by ensuring all work is completed in a timely and efficient manner
- Presented information in a factual and ethical manner to prospective students and others regarding school's programs, tuition, fee schedules, refund policy, payment plans and other college policies and procedures which impact students.
Operations Supervisor
92 Engineer Battalion, 526 ECC Company
11.2016 - 03.2020
- Trained as a Veteran Service Representative that gathered, analyzed evidence and supporting documents to process medical claims within the guidelines of the regulations and laws of the 38 CFR
- Manages several different software such as (PIES, DPRIS, VBMS, CAPRI, and etc.) to request the claimant's medical records
- Created correspondence, memos, reports using automated office software
- Consistently use medical terminology to better understand the condition in which the claimant is filing in order to process their claim accurately and efficiently
- Managed daily operations throughout the company for 170 military personnel and ensured timely adherence to company orders
- Responsible for the supervision, professional development, welfare, morale, and quality of life for 10 employees and managers
- Coordinated and organized over 100 personnel schedules, travel, training, and medical appointments along with various administrative duties in preparation for deployment
- Provided recommendations on where incoming personnel should be placed within the organization the Commander
- Processed all Army awards given for either meritorious service, for performance generated during a reassignment, or at time of retirement
- Managed the promotion program for all enlisted soldiers being promoted to a private (E-2) through specialist (E-4)
- Assisted all soldiers in the 'Command Sponsorship' program which allowed all transitioning soldiers and family members during their reassignment
- Supervised the daily personnel strength status and entering the figures into the Army's accountability database PERSTAT and USR
- Responsible for meticulously reviewing all leave forms, personnel actions, and other documents are presents before processing the packets for signatures
- Ensured proper maintenance is conducted on all equipment assigned to the Headquarters and maintained supervisory responsibility of equipment and vehicles valued at over $3M
- Supported the Army Sexual Harassment / Assault Response and Prevention (SHARP), Equal Employment Opportunity (EEO), and Equal Opportunity EO programs which resulted in zero incidents throughout
- Implemented and improved the company's first family care plan tracker which ensured 13 staff members always had a plan in place
- Streamlined the routing process of administrative actions in the operations cell that resulted in an effective and efficient tracking system
- Tracked over 100 tasking's, over 40 evaluations, and over 100 leave forms and awards; Mentor and train two supervisor to take over operations role
- Supervised engineer projects interpret information on grade stakes, and critical path methods; Oversaw clearing, grubbing, stripping, excavating, backfilling, stockpiling, hauling, construction of ditches and other heavy equipment operations.
Assistant Operation Manager
62nd Engineer Battalion
09.2015 - 11.2016
- Supervised 30 staff members and ensured serviceability, maintenance, and accountability of $2M of tactical equipment and vehicles
- Provides survivability and construction quality assurance and quality control (QA/QC) for two Engineer Construction Companies (ECC), one Multi-Role Bridge Company (MRBC)
- Managed tasking, training, and the division physical fitness program; demonstrated resilience in austere field conditions throughout a five-day Defense Chemical Reaction Force (DCRF) exercise
- Oversaw all company level activities related to the utilization of heavy construction and lifting equipment in support of construction project operations
- Developed and executes a quality control plan and standard operating procedures; Created a positive work environment as SHARP representative and improved the moral of staff by maintaining a positive attitude
- Successful coordinated between military and civilian agencies to ensure all training was resourced and successful
- Responsible for the receiving products worked and assured the highest level of efficiency in the workflow
- Conducted over 170 Sexual Harassment and Assault Prevention training classes quarterly which lowered the incident rate by 25%
- Taught Master Resiliency classes to over 200 personnel quarterly to enhance their leadership skills to provide resiliency to both soldiers and family members.
Division Project Manager
68th Engineer Company
08.2013 - 09.2015
- Served as section supervisor in a horizontal construction company of an engineer division with the responsibility for maintenance, serviceability of equipment valued at $1.5M which included five computer workstations and three digital computer systems
- Assisted with the project planning, mission readiness, and construction readiness; Managed over 30 construction projects with budgets over $30k
- Calculated equipment and operator requirements to assist in the development of construction project estimates and is responsible for inspecting the work to verify its overall quality
- Assisted the company executive leadership with the planning and preparation of section and company operations
- Supervised and ensured successful execution of platoon operations, to include administrative actions and logistical support
- Inspected and performed aviation unit (AVUM), intermediate (AVIM) and depot maintenance and repairs on the OH-58D/ARH armament, electrical, and avionics systems to include the electrical, electronic, mechanical and Pneudraulics systems associated with those systems.
Training Supervisor
479 Field Artillery Brigade, 1st Battalion, 395th Regiment
07.2011 - 04.2012
- Reconstructed the organization Reenlistment and Retention handbook which ensured that soldiers were notified 90 days from reaching their reenlistment window
- Briefed over 5,000 soldiers on IED Threat Overview, Mounted Combat Patrol, and IED Components to successfully enhance their deployment training
- Oversaw training for an engineering division in support of a field artillery division and advised over 1000 National Guard and Reserve units for battle operations
- Conducted Counter Improvised Explosive Defeat Lane training and established realistic challenges during training
- Supports Combined Situational Training Exercise (CSTX) efforts for deploying units by injecting critical variables using physical environment, military capabilities, and ordnance
- Responsible for reading and following sketches and blueprints and to make suggestions about changes whenever necessary all while adhering to project budgeting estimates and relevant building codes
- Dedicated personnel time in the completion of over 1,500 Thanksgiving baskets and over 2,000 Christmas baskets to needy families
- Conducted several Family Readiness briefings and events for family members and soldiers which increased the morale, cohesion, and the number of volunteers by 50%
- Trained over 50 soldiers on financial counseling which decreased the number of AER loans and increased the knowledge of budgeting.
Education
Certificate of Completion in Human Resource -
Syracuse University
Bachelor of Arts (B.S.) Health Science -
Kaplan University
Certificate in Medical Billing and Coding -
Purdue University
Certificate of Completion in Veteran Benefits Administration -
Ft. Stewart, GA
Skills
- Safety Security
- Qualitative Assurance
- Budget Management
- Training Development
- Project Management
- Continuous Improvement
- Equipment Management
- Human Resources
- Engineering
- Customer Engagement
- Workplace Safety
- Stock Rotation
- Cleanliness and sanitation
- Knife handling skills
- Sales proficiency
- Inventory Rotation
- Product presentation
- Order taking accuracy
- Allergen awareness
- Product Merchandising
- Reliability and punctuality
- Meat slicing expertise
- Equipment safety
- POS System Operation
- Performance Improvement
- Strong Work Ethic
- Honesty and Integrity
- Inventory checks
- Work Area Maintenance
- Ordering Procedures
- Quality Inspections
- Inventory Control
- Inventory Oversight
- Data Entry
- Customer Service
- Interactive communication skills
- Organizational abilities
- Weights and Measurements
- Multitasking and Organization
- Adaptability and Flexibility
- Teamwork and Collaboration
- Training and Motivation
- Problem-Solving
- Concise time management
- Raw Materials Handling
Technical Competencies
Microsoft Office Suite 365, Mac / Microsoft Windows, SAP, Kronos
References
- Janae Micou, 313-236-5738, Micouj408@gmail.com
- Bryant Johnson, 706-200-8515, bj231981@yahoo.com
- Bandele Beloch, 573-528-2790, Bmb4life@live.com
Timeline
Café Associate
Panera Bread
06.2023 - Current
Deli Associate
Ingles Markets
03.2023 - Current
Human Resource Supervisor
Pilgrim's Pride
04.2022 - 10.2023
Admission Representative
Ultimate Medical Academy
05.2021 - 02.2022
Operations Supervisor
92 Engineer Battalion, 526 ECC Company
11.2016 - 03.2020
Assistant Operation Manager
62nd Engineer Battalion
09.2015 - 11.2016
Division Project Manager
68th Engineer Company
08.2013 - 09.2015
Training Supervisor
479 Field Artillery Brigade, 1st Battalion, 395th Regiment
07.2011 - 04.2012
Receiving and Shipping Clerk
Pilgrim's Pride
Certificate of Completion in Human Resource -
Syracuse University
Bachelor of Arts (B.S.) Health Science -
Kaplan University
Certificate in Medical Billing and Coding -
Purdue University
Certificate of Completion in Veteran Benefits Administration -
Ft. Stewart, GA