Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Chavonne Moore

Niagara Falls,NY

Summary

Motivated Representative with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.

Overview

7
7
years of professional experience

Work History

Member Engagement Specialist/Retention Specialist

Molina Healthcare
Niagara Falls, Buffalo, NY
01.2022 - 02.2023
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Verified insurance information, collected payments
  • Answered incoming customer inquiries via phone, email and live chat.
  • Followed-up with customers to ensure satisfaction.
  • Developed strategies for improving customer experience while maintaining compliance standards.

Security Officer

Allied Universal
Niagara Falls, NY
11.2020 - 01.2022
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Maintained high levels of alertness throughout shifts.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.

Independent Contractor/Counseling Assistant

Adecco agency
Niagara Falls, NY
12.2018 - 01.2019
  • Communicated with patients with compassion while keeping medical information private.
  • Provided assistance in facilitating group therapy sessions by setting up materials or providing support during discussions.
  • Collaborated with other professionals such as psychiatrists, psychologists, social workers, teachers to ensure continuity of care for clients.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Helped patients with daily living requirements such as social events, emotional care and personal hygiene.

PCA Personal Care Aide

Independent living of WNY
Niagara Falls, NY
12.2015 - 01.2018
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Administered medications as prescribed by physician.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Kept instruments and equipment clean and sanitized.

Education

Associate - Social Science General Studies

Erie Community College
05-2015

Regents Diploma - High School

Niagara Falls High School
06.2012

Skills

  • HIPAA Compliance
  • Clinical Skills
  • Communication Skills
  • Patient Education
  • Medical Billing
  • Medical Assessment
  • Compliance Management

Additional Information

  • Certified real estate salesperson in NY state, Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Member Engagement Specialist/Retention Specialist

Molina Healthcare
01.2022 - 02.2023

Security Officer

Allied Universal
11.2020 - 01.2022

Independent Contractor/Counseling Assistant

Adecco agency
12.2018 - 01.2019

PCA Personal Care Aide

Independent living of WNY
12.2015 - 01.2018

Associate - Social Science General Studies

Erie Community College

Regents Diploma - High School

Niagara Falls High School

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Chavonne Moore