Summary
Overview
Work History
Education
Skills
Core Competencies
Timeline
Generic

Charmaine Williams

Metairie,United States

Summary

Driven personable document processor in the making touting 6 years of experience resolving account and success in digital file management. Proven history of streamlining procedures and driving team success members on document workflows. Astute individual offering positivity and relative ease in tackling administrative tasks and assisting with special projects.



Overview

1
1
year of professional experience

Work History

Cox Communicator

Cox Communications
Remote , US
02.2022 - Current
  • Participated in team-building activities to enhance working relationships.
  • Prepared variety of different written communications, reports and documents.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled 50 calls per day to address customer inquiries and concerns.

Customer Service Associate

Arise Platform
Remote , US
03.2019 - 02.2020
  • Informed customers about special promotions and provided detailed information for various products.
  • Collected and analyzed customer information to prepare product or service reports.
  • Processed customer adjustments to maintain financial accounts.
  • Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.

Education

Bachelor of Arts -

University of New Orleans
New Orleans, LA
11.2009

Associate of Applied Science - Communications

Delgado Community College
New Orleans, LA
12.2005

Skills

  • Process Auditing
  • Project Support
  • Compliance Controls
  • Data Accuracy
  • Technical Skills
  • Standard Operating Procedures

Core Competencies

File Management, CRM Software, Record Keeping, Problem Solving, Complaint Management, Payment Processing, Time Management, Guest Engagement, Active Listening, File Management, Inbound Calling.

Timeline

Cox Communicator

Cox Communications
02.2022 - Current

Customer Service Associate

Arise Platform
03.2019 - 02.2020

Bachelor of Arts -

University of New Orleans

Associate of Applied Science - Communications

Delgado Community College

Similar Profiles

CREATE PROFILE
Charmaine Williams