Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chawna McMillan

Spring Lake,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Remote Customer Service Agent

Harbor Freight Tools USA
02.2022 - Current
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Account Manager

Red Classic Transportation
10.2019 - 01.2023
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with the brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Customer Retention Specialist

Charter Communications, Spectrum
05.2014 - 10.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.

Dietary Server

Beatitudes
07.2012 - 03.2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Associate of Applied Science -

Fayetteville Technical Community College
Fayetteville, NC

High School Diploma -

Camelback High School
Phoenix, AZ
06.2012

Skills

  • Inbound Customer Service
  • CRM Software
  • Billing Inquiries
  • Account Management
  • Microsoft Office Suite Proficiency
  • Client Relationship/Database Management
  • Team Training and Motivation
  • Retention Strategies Knowledge
  • Outstanding Interpersonal Skills
  • Product Sales
  • Outstanding Customer Service/ Team Skills

Timeline

Remote Customer Service Agent

Harbor Freight Tools USA
02.2022 - Current

Account Manager

Red Classic Transportation
10.2019 - 01.2023

Customer Retention Specialist

Charter Communications, Spectrum
05.2014 - 10.2019

Dietary Server

Beatitudes
07.2012 - 03.2014

Associate of Applied Science -

Fayetteville Technical Community College

High School Diploma -

Camelback High School
Chawna McMillan