Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chawntel Villanueva

Barstow,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Sales Associate

VF Outdoor
06.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Noon Supervisor/Paraprofessional

Barstow Unified School District
12.2023 - Current
  • Contributed to a positive school climate by engaging students in conversation while monitoring their activities, promoting socialization among peers from different backgrounds or grade levels.
  • Served as a positive role model for students by consistently demonstrating responsibility, kindness, and respect in interactions with others.
  • Collaborated with school staff to develop strategies for managing challenging student behaviors during non-classroom hours.
  • Promoted a clean and healthy dining area by supervising proper food disposal and recycling efforts.
  • Improved student behavior by implementing consistent and clear rules for the cafeteria environment.

Service Center Representative

TTEC
10.2022 - 09.2023
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Made outbound calls to obtain account information.
  • Resolved customer complaints by investigating issues, identifying solutions, and implementing corrective actions.
  • Assisted customers in navigating company website and online resources, improving their ability to access information independently.
  • Set up and activated customer accounts.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.

Business Manager

ConAm Management Corporation
03.2022 - 10.2022
  • Communicating with customers and vendors positively with particular attention to problem solutions
  • Overseeing office organization by processing vital documentation, obtaining insurance verification and authorization for services
  • Created, managed and executed business plans and communicated company visions
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Maintaining professional demeanor by staying calm when addressing unhappy or angry applicants or residents
  • Maintaining financial accuracy when handling over revenue each day.

Leasing Specialist

Michael’s Organization
08.2020 - 02.2021
  • Getting in touch with Service members, establishing a relationship with them before they move to Fort Irwin
  • Figure out their needs for a home based on Rank and family size
  • Checking in with them on a weekly basis until they arrive making sure nothing has changed
  • When they arrive, assign a date for them to move in, create a lease, meet them in the home, complete a walk through with the Service member, address any concerns they may have
  • Sign the lease with the service member and collect payment
  • Keep in contact throughout their stay and make sure that any concerns or issues they may have I take care of them promptly
  • When it is time for them to move out, I make an appointment for a walk through of the home, asses any damages they may have and give them an estimate on how much their damages may be and go over cleaning options with them
  • Schedule them a move out date, and move them out.

Shift Manager

Aafes
09.2018 - 07.2020
  • I would perform the same tasks as employees while having the authority to manage co-workers in the absence of an assistant or general manager
  • Shift Managers are responsible for resolving an issue and ensuring work is completed on schedule within a shift
  • Shift Managers responsibilities may include:
  • Assigning team members with tasks to be completed each shift
  • Setting performance metrics for team members and work with team members to ensure all metrics are met
  • Properly resolving problems and troubleshooting issues as they arise without the direction of management
  • Managing multiple projects as well as staff members
  • Reporting to the assistant or general manager and meeting with management to review goals and metrics
  • Maintaining a work environment that meets company, state and federal safety and employment guidelines
  • Completing weekly schedules and finalizing payroll

Support Manager

WalMart
06.2003 - 11.2017
  • As a support manager I work with the other management staff to determine and implement specific technical needs and priorities of an organization
  • Overseeing one or more information technology (IT) departments, support managers are responsible for maintaining a dynamic knowledge base of technical solutions to ensure that the organization's IT infrastructure is as efficient and productive as possible.

Education

TYPING 30-40 WPM -

Diploma -

Central High School
Barstow, CA
06.2002

Skills

  • Service Sales
  • Problem-Solving Abilities
  • Stocking and Replenishing
  • Creative Problem Solving
  • CRM Software
  • Customer Service
  • Retail Sales Customer Service
  • Administrative Support
  • In-Store Support
  • Clerical Support
  • Product Knowledge
  • Inbound and Outbound Calling
  • Call Center Operations
  • Microsoft PowerPoint
  • Client Relations
  • Call Management
  • Prioritization
  • Microsoft Excel
  • Microsoft Office Expertise
  • Office Equipment Proficiency

Timeline

Sales Associate

VF Outdoor
06.2024 - Current

Noon Supervisor/Paraprofessional

Barstow Unified School District
12.2023 - Current

Service Center Representative

TTEC
10.2022 - 09.2023

Business Manager

ConAm Management Corporation
03.2022 - 10.2022

Leasing Specialist

Michael’s Organization
08.2020 - 02.2021

Shift Manager

Aafes
09.2018 - 07.2020

Support Manager

WalMart
06.2003 - 11.2017

TYPING 30-40 WPM -

Diploma -

Central High School

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Chawntel Villanueva