Chayanika Ghosh
Buffalo Grove,IL
Summary
Strategic and results-driven IT Delivery Manager with over 18 years of experience aligning technology initiatives with business goals. Proven track record of leading cross-functional teams, optimizing IT infrastructure, driving digital transformation, and delivering secure, scalable technology solutions in fast-paced environments. Expertise in IT governance, cloud strategy, vendor management and solution Delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manger Software Engineer (IT Delivery Partner)
Walgreens
Deerfield, IL
05.2022 - Current
- Oversaw the delivery of multiple programs and projects within the Rx Communication IT Portfolio, ensuring alignment with business goals. Managed portfolio budgets, forecasts, and resource allocation to deliver projects on time and within budget. Prioritized deliverables to effectively support strategic business objectives. The primary objective of the role was to ensure that the product delivery is meeting business goals and OKRs.
- Responsible for managing the Walgreens Interactive Voice Response and Salesforce Application Portfolio
- Work with business stakeholders on strategic business application roadmap. Develop and execute the project to deliver business value/objective.
- Led a complex IVR migration program, including PCI compliance initiatives, ensuring secure and seamless implementation.
- Managed projects such as LDB updates, Medallia integration, and other enhancements across multiple Salesforce Organizations.
- Responsible to coordinate and produce Projects/Program estimates as per Business intake process and requirement.
- Create and Manage Budget and Forecast to make sure project is delivered on time on budget.
- Engage and onboard the vendor resources to deliver the Project as per schedule.
- Manage and execute the Work Order and Invoice processing for the projects.
- Participate in the Scrum Ceremonies like Daily Stand Ups, Sprint Planning, Story Grooming, Sprint Respective and Sprint Demos to assure on appropriate deliverables.
- Work with the stakeholders to mitigate the impediments and derive business decision.
- Manage and establish the communication between all the stakeholders and project team members.
- Create and deliver project status report to leadership team and project stakeholders.
- Work with Leadership on IT strategy and operational readiness to support the fiscal year planning.
- Participate in RFP process from initiation to the scoring and POC implementation.
- Work with leadership with the viability of different solutions for the supporting product Salesforce and IVR solutions.
- Manage Resources across multiple programs.
- Responsible for Resource Mid Yr/Annual reviews, coaching, growth to make sure leading a healthy, happy work environment.
- Work with the enterprise portfolio team on the investment requisition process for any new initiatives.
- Continued…
Manager - IT
Avionos
Chicago
09.2021 - 04.2022
- Responsible to lead the content migration project for AEM. Migrate Data from multiple different sources to AEM in a proper defined schema structure so that the data can be consumed from the downstream application in a proper structured format. Manage the project budget, forecast, and resources to make sure that the project is getting delivered on budget and schedule.
- Plan and lead discovery sessions to elicit requirements from the different workstreams stakeholders.
- Create and Manage Budget and Forecast to make sure project is delivered on time on budget.
- Facilitate all the Scrum Ceremonies like Daily Stand Ups, Sprint Planning, Story Grooming, Sprint Respective and Sprint Demos.
- Work with the stakeholders to mitigate the impediments and derive business decision.
- Manage and establish the communication between all the stakeholders and project team members.
- Create and deliver project status report to leadership team and project stakeholders.
- Create and manage the project requirements following SCRUM methodology by managing Project EPIC, Story Board etc.
- Create and deliver Sprint Planning, Sprint Capacity and Sprint Closure report to Leadership and stakeholder.
- Manage Kanban board for the issues to be handled by the Support Team.
- Generate by weekly report on the issues completed by the team for the tenure.
- Represent project workstream status in the bi-weekly Scrum of Scrum meetings.
- Cognizant Tech Solutions US Corp., Chicago, IL
Delivery Manager
Client – Abbvie.Inc
09.2018 - 09.2021
- Manage large global web application projects/Programs on Adobe Experience Manager (AEM).
- Work with leadership team to determine the roadmap for program and project backlogs.
- Led programs for key initiatives for the client like implement Google 360 reporting suit for more than 100 sites on the AEM platform.
- Led and Manage projects on the AEM Delivery Portfolio.
- Create and manage the portfolio budget to deliver against determined company goals.
- Responsible to attain adequate and appropriate staffing to deliver and successfully manage the client engagement.
- Create and Manage project artifacts which includes Project Requirements, Risk/Issue Log, Status Report.
- Work with multiple cross functional teams and stakeholders to document the requirements/users stories to facilitate the solution implementation.
- Worked with Abbvie AEM corporate BTS team to pilot the Agile Scrum team as part of the PMO Agile migration initiative
- Manage the day-to-day operational activities of the team to deliver and implement multiple projects simultaneously.
- Managed and worked with the client on drafting and managing the SOW review through sign off process.
- Responsible for reporting and managing the delivery of the program and adhering to SLAs as defined in the SOW.
- Implemented numerous process improvements to drive continuous improvements to the services and delivery for the engagement as determined in the SOW.
- Standardize and document implementation process to channelize the deployment of multiple projects through a single deployment team.
- Expedite seamless project integration and delivery of projects with zero defects and escalations through consistent adherence to Change Management Process on AEM for multiple sites.
- Establish and maintain communication with internal (Marketing, Security, Compliance, Support and external (investors, Vendors) stakeholders at various level.
Program Manager/ Deployment Manager
Client – Walgreens
09.2015 - 09.2018
- Led the implementation of medium to large ERP implementation programs, together with the incorporation of numerous applications across multiple LOBs.
- Manage Program and Projects Forecasts and Budget, Resource Utilization Metrics, Productivity Metrix to deliver projects on schedule and budget.
- Responsible to manage communication and coordination between multiple project teams to formulate the release deployment plan.
- Demonstrated the ability to work with the stakeholders to mitigate the impediments and derive business decision.
- Conduct the Agile ceremonies- Release Planning, Backlog grooming, Sprint backlog, Sprint Planning, Program Increment planning, Daily Stand Ups, Retrospective.
- Work with the Product Owner (PO) on a regular basis to develop a comprehensive backlog of User Stories that define the work that must be developed by the team;
- Responsible for latest Agile methodologies and best practices and involved in transmission phase of Waterfall to Agile Method.
- Responsible for Root cause and trend analysis and implement the execution plan to achieve operational excellence for the clients.
- Manage stakeholder communication through periodic meetings and status reports to have clear understanding on project scope and progress for all level of management.
- Managed the end to end deployment process for the releases to all the 8000 Walgreens stores.
- Liason between IT & Business to make sure that all projects are delivered as per scope & IT development standards.
Project Manager
Client – Abbvie.Inc
07.2014 - 09.2015
- Manage the infrastructure portfolio for client.
- Manage the program to deploy 100 laptops overseas in client locations.
- Work with multiple cross functional teams to lead the Abbott and Abbvie separation project.
- Manage communication and coordination between multiple business unit to formulate the project execution plan.
- Involve in understanding business problems and transformed these into EPICs/Feature and User Stories
- Monitor progress and completion reports on a weekly basis, utilized creative problem solving, negotiation skills to resolve issues, manage timelines, and deliver a quality product
- Coordinate the UAT and Testing for overseas clients with multiple teams to make sure the integration and end to process is tested and accepted by clients.
- Implemented Change Management Process to manage project scope, Budget and timeline.
- Lead the deployment planning and execution process to have seamless migration.
- Manage and spearheaded multiple initiatives at a same time.
Project Manager
The TJX Companies Inc
Framingham, MA
03.2010 - 07.2014
- Oversaw collaborative efforts related to project management covering project planning and execution, budget management, resource allocation, vendor sourcing and management, definition of project deliverables, and task monitoring across multiple teams.
- Streamline business processes by enabling the consolidation of HR functions and accrual feeds with Workforce Management Suite.
- Achieve expert-level process innovation using Agile, while simultaneously minimizing resource overheads by 70%.
- Ensure complete project development and tracking in all tasks across multiple projects through the implementation of Change Control Process.
- Work closely with Analytics team to measure the project progress across critical areas and KPIs.
- Forge business relationships with TJX Sourcing Groups in order to acquire the best technologies that aligns with the company’s long-term business development roadmap.
- Verify product feasibility through execution of Proof of Concept implementations.
- Help UI team with the mock-ups clarification and worked with all departments to ensure UI proposals satisfy business, rating, compliance, legal, performance, technical and other needs.
- Framingham MA
Project Manager / Sr. Business Analyst
The TJX Companies, Inc. | Realsoft Technologies LLC
Framingham, MA
03.2008 - 03.2010
- Expanded business cases and executed Cost-Benefit analysis as part of project management to enable alignment with core business objectives.
- Determined critical risk areas through risk analysis. Facilitated engagements with key stakeholders across various levels of the organization.
- Ensured full compliance with requirements by performing JAD and RAD sessions.
- Identified legacy practices crucial for business process enhancements through execution of GAP analysis.
- Played an essential role in addressing various project-related problems through the preparation of a detailed list of issues and opened defects in HP Service Center.
- Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify scope, and schedule or budget parameters. Ability to understand technical details to level needed to support the project team
- Coordinated and maintained all required SDLC and PMO artifacts in accordance with the organization standards and identify business development or value-add opportunities as they relate to a specific project.
- Involved in communicating with plan customers and internal business leadership to resolve conflicts, identify needs, and evaluate alternative business solutions
- Led cross-functional teams to deliver projects on time and within budget.
Education
Master of Business Administration (MBA) - Finance
Johnson & Wales University
Providence, RI11.2007
Bachelor of Bachelor of Commerce (BCom) -
University of Calcutta
Kolkata, India06.2005
Skills
- IT Strategy and Leadership
- Team Development and Mentorship
- Stakeholder Engagement
- Six Sigma
- Cybersecurity & Risk Management
- Adobe/Google Analytics
- Data Integration/ETL
- Budgeting and Cost Optimization
- Agile / DevOps / ITIL Frameworks
- Jira/Confluence/Asana/Sharepoint
- Nuance IVR/Genesis/Salesforce/Medalia
- Customer service
- Decision-making
- Complex Problem-solving
- Customer relationship management (CRM)
- Performance management
Certification
- Certified Scrum Master (Certificate ID: 800661)
- Certificate in Project Management Professional (PMP#1623205)
- Lean-Six-Sigma Yellow Belt
- Certified Business Practitioner on Adobe Experience Manager Site (Certificate ID: ADB00509297)
- Certified Safe 5 PO/PM (Certificate ID: 95155938-2663)
Timeline
Manger Software Engineer (IT Delivery Partner)
Walgreens
05.2022 - Current
Manager - IT
Avionos
09.2021 - 04.2022
Delivery Manager
Client – Abbvie.Inc
09.2018 - 09.2021
Program Manager/ Deployment Manager
Client – Walgreens
09.2015 - 09.2018
Project Manager
Client – Abbvie.Inc
07.2014 - 09.2015
Project Manager
The TJX Companies Inc
03.2010 - 07.2014
Project Manager / Sr. Business Analyst
The TJX Companies, Inc. | Realsoft Technologies LLC
03.2008 - 03.2010
Master of Business Administration (MBA) - Finance
Johnson & Wales University
Bachelor of Bachelor of Commerce (BCom) -
University of Calcutta
Awards
Received Champions of the Champion award in Walgreens - Q4 FY 24, Received Associate of the quarter Award - 2010