Chayanne Fuentes
Hialeah,FL
Summary
Caring and compassionate RBT experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs. Patient Behavior Technician with 5 years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet Client goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
RBT
Bright Start Possibility
04.2020 - Current
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Adapted instructional methods according to each client''s learning style, maximizing progress towards goals.
- Implemented skill acquisition programs tailored to each client''s unique needs and abilities.
- Promoted socialization and peer interaction with group activities and play-based learning.
- Improved communication skills in autistic children by utilizing evidence-based practices.
- Maintained a safe, structured learning environment conducive to the individual success of each client.
- Increased independence in daily living tasks by providing consistent skill development support.
- Assisted in modifying behavior intervention plans based on data analysis and client progress reports.
- Documented behavioral data accurately, contributing to better-informed treatment adjustments.
- Participated in parent training sessions, empowering caregivers with essential tools for supporting their child''s growth.
- Communicated effectively with multidisciplinary teams including speech therapists, occupational therapists, and educators for holistic client support.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Collaborated with clinical team to develop comprehensive treatment plans for clients.
- Provided crisis intervention support as needed, prioritizing the safety and well-being of all involved parties.
- Utilized visual supports and social stories to facilitate understanding of complex concepts for clients with diverse needs.
- Conducted functional behavior assessments to identify triggers and patterns of challenging behaviors.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
Customer Service Representative
Pure Source
08.2017 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Associate of Science -
America Latina
La Habana, Cuba07.2010
Skills
- Social Skills Development
- Incidental Teaching
- Reinforcement Strategies
- Behavior Reduction Strategies
- Discrete Trial Training
- Visual supports
- Assistive Technology
- Motor Skills Development
- Social skill development
- Data Collection
- Documentation skills
- Registered Behavior Technician (RBT)
Certification
- RBT - Registered Behavior Technician
Languages
Spanish
Full Professional
Timeline
RBT
Bright Start Possibility
04.2020 - Current
Customer Service Representative
Pure Source
08.2017 - 09.2022
Associate of Science -
America Latina
- RBT - Registered Behavior Technician
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