Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
Hobbies
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Chayce A. Ennis

Chayce A. Ennis

Roseville,CA

Summary

Experienced Customer Business Analyst adept at optimizing processes, analyzing data, and driving revenue growth. Proven track record in increasing efficiency, streamlining workflows, and maximizing sales team productivity. Skilled in CRM and ERP systems, forecasting, and generating insightful reports. Strong at identifying trends, implementing solutions, and collaborating with cross-functional teams. Seeking to contribute expertise to drive sustainable business growth.

Overview

9
9
years of professional experience
9
9
years of post-secondary education

Work History

Customer Business Analyst

Intel
Folsom, CA
06.2021 - 05.2023
  • Successfully lead challenging invoicing process that increased revenue by $55M year over year.
  • Collaborated with a cross-functional global team of 22 people to set up a new business.
  • Investigated and reversed customer RMA process that resulted in $1.5 million savings in a challenging business environment.
  • Conducted weekly allocation protocol across 5 million orders pulled from CRM database and using pivot tables.
  • Supported IT with UAT testing in SAP to automate order confirmations of 6,000 orders each quarter.
  • Used strong analytical and data management skills to work through complex/ambiguous data sets and business scenarios to influence decision making both within team and individual projects.
  • Consistently developed process improvements between Finance, Sales, Operations, Legal, and Logistics.
  • Lead multiple projects that assisted in key decision making for BU leadership and other stakeholders.
  • Provided essential support in building and maintaining new businesses and created new standard operating procedures.
  • Created detailed revenue and inventory dashboards that displayed vital information to decision makers for supply planning and market position.
  • Displayed ability to solicit and listen to critical feedback to improve forecasts, while simultaneously demonstrating confidence in numbers and analysis.
  • Consistently delivered results under time constraints in a fast-paced environment.
  • Demonstrated skills in driving processes and solving problems across multiple business groups and geographical regions.
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
  • Collected data from other divisions to support quarterly forecasts.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Handled customer credit applications and partnered with credit manager for approval and account setup.
  • Monitored and tracked inventory to achieve prompt order fulfillment.
  • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
  • Reviewed order terms and conditions with customers to comply with company policy.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Processed customer orders in line with established policies and procedures.
  • Adhered to legal regulations to run compliant operations.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
  • Developed and implemented strategies to increase efficiency in order processing.
  • Provided regular updates to customers regarding orders to maintain transparency and customer trust.
  • Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
  • Reported on supply chain KPIs to verify compliance with established standards.
  • Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Built long-term relationships due to prompt and courteous service.
  • Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.
  • Implemented best practices and process improvements to boost supply chain performance.
  • Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Gained strong leadership skills by managing projects from start to finish.
  • Skilled at working independently and collaboratively in a team environment.
  • Learned and adapted quickly to new technology and software applications.
  • Proven ability to learn quickly and adapt to new situations.
  • Liaised with different departments to coordinate information and data gathering for contract development.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Developed forecasting tools to analyze revenue variances and capitalize on industry trends.
  • Assisted in preparation of presentations, data tables and other documents for customer contract negotiation meetings.
  • Provided detailed project status updates to stakeholders and executive management.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Processed orders by due dates to enable on-time delivery to customers.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Created dashboards to monitor and track key performance indicators.

Business Office Associate

CarMax
Roseville, CA
07.2019 - 05.2021
  • Lead appraisal team through purchasing process by delegating tasks and advising associates on correct policy purchasing procedures to shape satisfactory experience for customer.
  • Innovated appraisal process by creating customer tracking tool using Microsoft Excel that resulted in decreased customer wait times and improved document processing and auditing to 95% accuracy.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Implemented proper policy and procedure for cash management.
  • Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Responded to inquiries from callers seeking information.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained database systems to track and analyze operational data.
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Kept high average of performance evaluations.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Assisted with opening and closing office procedures.
  • Trained and coached new employees in company process and procedures.
  • Maintained accuracy in calculating figures and amounts.

Small Business Manager

Woven Hearts Visuals Photography
Roseville, CA
04.2014 - Current
  • Restructured price quoting customer consultations by creating process flow documents and effective price sheets that lead to 260% increase in revenue
  • Analyzed event details to properly prepare equipment based on budgetary challenges, itinerary, and client preferences that produced efficient products
  • Researched necessary equipment to control costs and ensuring best products for clients
  • Accommodated clients with consultations and planned out events to troubleshoot any foreseen issues
  • Maintained open communication and served as consultant for challenges that arose in business
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Demonstrated product presentations to prospective customers to showcase features, benefits and value.
  • Designed business plan to define concept, short-term and long-term goals and strategies.

Education

Bachelor of Science - Business Administration - Finance

California StateUniversity - Sacramento
Sacramento, CA
01.2018 - 05.2021

No Degree - Business Administration

San Joaquin Delta College
Stockton, CA
08.2011 - 05.2017

Skills

  • Microsoft Office Suite (Outlook, Word, Excel, Power Point, OneNote, Teams, OneDrive)
  • Google Suite (Docs, Gmail, Calendar, Sheets, Forms)
  • Supply Chain Management
  • Order Management
  • SAP
  • SQL
  • Power BI
  • Business Development Assistance
  • Business Process Mapping
  • Revenue Forecasting
  • Inventory Forecasting
  • Leadership
  • Customer Reconciliation
  • Research Abilities
  • Sales and Marketing
  • Business Administration
  • Data Collection
  • UAT Support
  • Cross-Functional Communication
  • Interpersonal Communication
  • Process Improvement
  • Customer Relationship Management
  • Analytical Thinking
  • Ad hoc Reporting
  • Verbal and Written Communication
  • New Product Introduction
  • Cross-Functional Collaboration
  • Flexible Team Player
  • Self-Motivated Professional
  • Administrative Support
  • Documentation Skills
  • Team Training and Mentoring
  • Business to Business
  • Billing
  • Customer Onboarding

Accomplishments

Intel Honors, August 2022


  • Onboarded multiple new customers to Intel for a new business with a unique credit set up.
  • Generated first revenue for Intel's BlockScale business bringing in $4 million dollars in the first quarter and $40 million in the following quarter.
  • Delivered NPI launch sooner than expected.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama

Timeline

Customer Business Analyst

Intel
06.2021 - 05.2023

Business Office Associate

CarMax
07.2019 - 05.2021

Bachelor of Science - Business Administration - Finance

California StateUniversity - Sacramento
01.2018 - 05.2021

Small Business Manager

Woven Hearts Visuals Photography
04.2014 - Current

No Degree - Business Administration

San Joaquin Delta College
08.2011 - 05.2017

Hobbies

Photography, Cooking, Travel, History, Antiquing, Vinification, Horology and Hiking

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Chayce A. Ennis