Chayde Hill

• Analyzed operational data to identify trends and support decision-making processes.
• Collaborated with cross-functional teams to resolve operational issues and improve service delivery.
• Collected, arranged, and input information into database system.
• Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.

· Processes and reviews housing voucher packets for NYC housing voucher programs

· Manages communication with brokers and property owners for timely submission of forms

· Reviews landlord and tenant forms/packets as a final step in the quality assurance process

· Communicates with internal teams for move-in inquiries

· Maintains confidential tenant and landlord files and assist in matching households to apartments

· Serves as a subject matter expert on application and matching processes

· Expedites voucher holder matching and move-in process within 30 days

· Responds to general inquiries and collaborate with partners to streamline processes

· Provides expertise in agreements between landlords and brokers· Process and review housing voucher packages for various housing voucher programs

· Manages communication with brokers and property owners for timely submission of forms

• Developed personalized housing plans, enhancing client engagement and satisfaction in service delivery.
• Conducted comprehensive assessments of client housing needs to facilitate appropriate resource allocation.
• Collaborated with local agencies to streamline referral processes and improve community outreach efforts.
• Maintained accurate records in case management systems, ensuring compliance with organizational policies and procedures.
• Trained new staff on best practices for client interactions and resource navigation, promoting team efficiency and effectiveness.
• Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
• Explained rental and housing regulations to clients and helped each discover best options for housing.
• Calculated tenant rent amounts to prepare leases and contracts.
• Assisted applicants in filling out housing applications and verifying assets.
• Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
• Answered client questions about lease and rental agreements and advocated on behalf of client needs.
• Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
• Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
• Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
• Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
• Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over [Number] apartments by providing direct, hands-on support services.
• Facilitated workshops on budgeting skills, helping clients develop financial management strategies essential for maintaining long-term stability in their housing situations.
• Boosted staff efficiency by introducing training program on latest housing policies and customer service practices.

***Job Responsibility transferred to Rising Ground when agencies merged. Job description and function remained the same.

• Mentored at-risk youth, providing guidance and encouragement to promote positive life choices.
• Facilitated workshops that taught essential life skills, including communication and conflict resolution.
• Maintained documentation and records of training activities and group events.
• Led group discussions promoting critical thinking skills, empowering youth to make informed decisions about their futures.
• Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
• Delivered youth transitional assistance in areas of education, life skills and career development.
• Promoted positive behaviors among participants by implementing evidence-based prevention and intervention techniques.
• Boosted youth engagement by incorporating experiential learning and interactive activities into curriculum.

• Conducted comprehensive assessments to evaluate child safety and welfare in high-risk situations.
• Ensured compliance with state and federal regulations regarding child protective services operations.
• Developed and maintained accurate case documentation in Connections and CARES into support legal proceedings and service delivery.
• Advocated for children's rights by representing their best interests in family court hearings and community meetings.
• Attended court proceedings, submitted documents and offered testimony.
• Responded to claims of abuse, neglect or safety concerns.
• Developed plans to strengthen family units.
• Advocated for children''s best interests during team meetings, influencing key decisions about their future placements or services needed.
• Utilized strong interviewing skills to gather critical information from multiple sources during investigations.
• Fostered family reunification by overseeing successful completion of court-ordered requirements by parents.
• Strengthened relationships between parents and children by facilitating regular visitations and communication.
• Assessed family needs and connected them with appropriate community services, enhancing overall wellbeing.
• Demonstrated adaptability and efficiency by managing a challenging caseload while maintaining quality services for children and families.
• Coordinated with schools, medical providers, law enforcement agencies to ensure a holistic approach to each child''s care plan.
• Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.

• Worked families, physicians, and social workers to design and implement treatments for children with mental health problems.
• Assist with activities that promote happiness, physical wellness and fitness, socialization, communication, vocation, money management, and motor coordination.
• Provided Community Habilitation services to at risk youth.

• Worked families, physicians, and social workers to design and implement treatments for children with mental health problems.
• Assist with activities that promote happiness, physical wellness and fitness, socialization, communication, vocation, money management, and motor coordination.
• Provided Community Habilitation Specialist to at risk youth in the community.

• Developed and implemented behavior intervention plans tailored to adolescents in Treatment Family Foster Care.
• Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
• Conducted assessments to identify behavioral challenges and recommended appropriate interventions.
• Trained Foster Family on behavior management strategies and crisis intervention techniques.
• Crafted Behavioral Intervention Plans for individual students.
• Advocated for appropriate accommodations for students with behavioral health needs under Section 504 or by Individualized Educational Plan (IEP) guidelines when necessary, ensuring equitable access to education opportunities within inclusive environments.
• Promoted a positive school climate by fostering collaborative relationships between staff members, families, and community partners in support of student success.
• Improved behavior by modeling positive choices and teaching socially-acceptable options.