Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chaye Wilson

Mail Clerk
Houston,Texas

Summary

Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.

Overview

8
8
years of professional experience

Work History

Mail Clerk/Administrative Support

Shell Energy
09.2023 - Current
  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
  • Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
  • Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
  • Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.

Shipping and Receiving Clerk

Amazon
06.2019 - 05.2023
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Operated tape machines, scales and label printers to package items correctly.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
  • Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.

Senior Caregiver

Sodalis Senior Living
01.2018 - 06.2019
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Assisted patients with daily living activities, ensuring their safety and wellbeing.
  • Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Developed strong rapport with patients and families, fostering trust and open communication.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Utilized effective communication skills to address any concerns or questions from clients or their family members.
  • Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Medication Aide

Harvest Homes
01.2017 - 01.2018
  • Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
  • Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Reduced medication errors by diligently maintaining and updating medication records for each patient.
  • Administered prescribed drugs to high-volume patient caseload.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Administered medications to patients and remained vigilant for negative side effects.

Customer Service Representative

Asurion
01.2016 - 01.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

High School Diploma -

Westfield High School
Houston, TX

Skills

  • Problem-solving skills
  • Customer Service
  • Team Collaboration
  • Workplace Safety
  • Mail Sorting
  • Document Scanning
  • Shipping processes
  • Package handling
  • Deadline Management
  • Office Administration

Timeline

Mail Clerk/Administrative Support

Shell Energy
09.2023 - Current

Shipping and Receiving Clerk

Amazon
06.2019 - 05.2023

Senior Caregiver

Sodalis Senior Living
01.2018 - 06.2019

Medication Aide

Harvest Homes
01.2017 - 01.2018

Customer Service Representative

Asurion
01.2016 - 01.2017

High School Diploma -

Westfield High School

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Chaye WilsonMail Clerk