Chayenne Lugo
AL
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
SPORTS MED ORTHOPEDICS
03.2022 - 08.2024
- Facilitated effective patient management
- Implemented and managed efficient scheduling system for company operations
- Maintained professional phone etiquette while assisting callers
- Insurance verification
- Achieved proficiency in the use of Systemedex and Clearwave applications
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift
Optometric Technician/Receptionist
EYECARE ASSOCIATES
12.2020 - 11.2021
- Performed non-invasive eye assessments including visual acuity tests and pupil evaluations.
- Well-versed in the use of advanced medical instruments such as the tonometer, auto-refractor, and visual field Zeiss technology to ensure precise examinations.
- Ensured medical exam rooms were properly disinfected and equipped for each patient's visit
- Maintained up-to-date and detailed medical datasets by promptly recording relevant information
- Handled appointment scheduling, referral communication, insurance verification and processed coverage authorizations.
Retail Staff
THE OPEN BOTTLE
10.2020 - 01.2021
- Handled customer complaints in a professional manner to ensure customer satisfaction.
- Greeted customers and answered inquiries regarding merchandise.
- Assisted customers in finding the right products to meet their needs.
- Maintained knowledge of current sales, promotions, and policies regarding payment, exchanges and returns.
- Operated cash register to process cash, credit card and check transactions accurately and efficiently.
- Stocked shelves with new merchandise as it arrived from the stockroom.
- Cleaned store area, including vacuuming carpets, dusting shelves and counters, restocking items and tidying up displays.
Assistant Manager, Cashier, Server, Delivery & Kitchen Staff
SAM & GREG’S PIZZERIA/ GELATERIA
01.2017 - 10.2020
- Utilized communication skills and conflict resolution to assure customer satisfaction in a fast-paced customer service environment.
- Managed various forms of monetary transactions including cash, checks, and credit cards while ensuring accurate reconciliation of the cash register
- Adhered to sanitation, safety, and alcoholic beverage control policies to ensure the protection of establishment and patrons.
- Provided necessary training and support to newly onboarded staff members.
- Responsibilities included maintaining tables by clearing completed courses, restocking utensils, ensuring cleanliness, and promptly addressing customer spills or specific needs.
- Received and processed customer orders via face-to-face, drive-through, and phone communication
- Prepare daily menu food items
- Monitored inventory levels and generated reports for re-ordering of items.
Education
Associate of Science - General Studies
Calhoun Community College
05-2024
Certified Nursing Assistant -
Calhoun Community College
04-2019
Bachelor of Arts - Graphic Design
University of Alabama At Huntsville
Huntsville, ALSkills
- File Management
- Guest Relations
- File Organization
- Cash Handling
- Appointment Scheduling
- Patient Recordkeeping
- Adaptability
- Reliability
Timeline
Front Desk Receptionist
SPORTS MED ORTHOPEDICS
03.2022 - 08.2024
Optometric Technician/Receptionist
EYECARE ASSOCIATES
12.2020 - 11.2021
Retail Staff
THE OPEN BOTTLE
10.2020 - 01.2021
Assistant Manager, Cashier, Server, Delivery & Kitchen Staff
SAM & GREG’S PIZZERIA/ GELATERIA
01.2017 - 10.2020
Associate of Science - General Studies
Calhoun Community College
Certified Nursing Assistant -
Calhoun Community College
Bachelor of Arts - Graphic Design
University of Alabama At Huntsville
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