Hi, I’m
Chayil Ricks
Broken Arrow,OK
Summary
Seasoned and forward-thinking professional with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
6
years of professional experience
Work History
PacsunBroken Arrow, OK
Assistant Manager
11.2023 - Current
Job overview
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other stores to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
TJ MaxBroken Arrow, OK
Store Coordinator
02.2021 - 09.2023
Job overview
- Delivered exceptional customer service by efficiently handling customers' requests, resolving their issues, and assisting them in locating their desired items.
- Assisted with the daily operations of store by ensuring that all staff members followed company policies and procedures.
- Conducted regular audits of product displays to maintain visual appeal in-store.
- Resolved conflicts between customers or staff members as needed.
- Trained new employees on proper use of POS systems and other equipment used in the store.
- Participated in team meetings to discuss current trends in retail industry and brainstorm ideas for improving customer experience.
- Planned and executed successful promotions and in-store events to push specific products.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Panera BreadBroken Arrow, OK
Team Lead
02.2019 - 01.2020
Job overview
- Equipped newly hired team members with necessary knowledge of processes and procedures through comprehensive training.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Motivated staff through positive reinforcement techniques.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
Education
Tulsa Community CollegeTulsa, OK
Some College (No Degree) from Liberal Arts And General Studies
Skills
- Sales monitoring
- Recruiting and interviewing
- Task Delegation
- Cost Reduction
- Operations Management
- Employee Scheduling
- Policy Enforcement
- Money Handling
- Team motivation
- Retail Operations Management
- Strategic Planning
- Staff Training and Development
- Customer Relationship Management (CRM)
- Marketing tactics
- Workload Management
- Staff Management
- Orientating and training
Affiliations
Digital Illustrator
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home option401k matchAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Pacsun
11.2023 - Current
Store Coordinator
TJ Max
02.2021 - 09.2023
Team Lead
Panera Bread
02.2019 - 01.2020
Tulsa Community College
Some College (No Degree) from Liberal Arts And General Studies
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