Chaylea Heilner

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

 Zeta Tau Alpha House Director Search Committee
University of Michigan

Dear Hiring Committee,

I am writing to express my interest in the House Director position at Zeta Tau Alpha at The University of Michigan. While I may not have direct experience as a house director, I bring a strong background in customer service, organizational management, and interpersonal communication that I believe aligns well with the responsibilities of this role.

Throughout my career in customer-facing roles, I’ve developed a skill set centered on creating welcoming environments, resolving conflicts calmly and effectively, and maintaining daily operations with professionalism and care. These are all critical qualities in supporting a house of young women as they navigate both academic and personal development.

I understand that the role of a House Director goes beyond simple oversight—it’s about building a supportive and respectful home environment. I am highly organized, responsive, and adaptable, and I take pride in my ability to manage facilities, coordinate with vendors, and foster a sense of community. I am confident that my dependable nature and warm approach will resonate well with the chapter members.

I am enthusiastic about the opportunity to work closely with collegiate women, house staff, and alumnae to ensure a safe, comfortable, and enriching living experience. I would welcome the chance to speak with you further about how I can contribute to the ongoing success and spirit of your chapter.

Thank you for considering my application. I look forward to the opportunity to bring my customer service experience and people-first attitude to this unique and rewarding role.

Hope to hear from you soon, 

Chaylea Heilner