Chayna Douglas
Atlanta,GA
Summary
Dedicated Clerk with 8 years of experience in Executive and Administrative offices. Superb attention to detail and multitasking talents.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Havana Social
New York, NY
09.2019 - 03.2022
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Entered data into Aloha/Open Table system and updated customer contacts with information to keep records current.
- Assisted management with supervision of store.
- Utilized company tools to identify opportunities and develop action plans to improve performance.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Receptionist/Agent Services Coordinator
Halstead Property
New York, NY
01.2016 - 08.2019
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Aided colleagues, managers and customers through regular communication and assistance.
- Entered data, generated reports and produced tracking documents.
- Entered and maintained departmental records in company database.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Maintained master schedule and set up appointments.
Administrative Assistant
Farkouh Furman & Faccio
New York, NY
07.2014 - 12.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Created PowerPoint presentations for business development purposes.
- Coordinated bookkeeping activities in QuickBooks and Lawson.
Education
Bachelor of Arts - Communications, Behavioral Social Science
University of Central Florida
Orlando, FL05.2014
Skills
- Professional Correspondence
- Records Management Software
- Administrative Leadership
- Data Communications
Certification
- Certified in TESOL, - [2020]
Languages
Spanish
Professional Working
Timeline
Administrative Clerk
Havana Social
09.2019 - 03.2022
Receptionist/Agent Services Coordinator
Halstead Property
01.2016 - 08.2019
Administrative Assistant
Farkouh Furman & Faccio
07.2014 - 12.2015
Bachelor of Arts - Communications, Behavioral Social Science
University of Central Florida
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