Angel Reape
Charlotte,NC
Summary
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Le Meridien- Sheraton
Charlotte, NC
09.2024 - Current
- Inspecting staff's work to ensure their conformance to prescribed standards of cleanliness & Brand Standards
- Investigating complaints regarding housekeeping service and equipment
- Offering high-quality guest service
- Issuing supplies and equipment to staff
- Performing cleaning duties when there is a staff shortage
- Emphasizing relevant skills such as problem solving, multi-tasking, and communication
- Demonstrating a thorough knowledge of housekeeping procedures
- Responding to emergency situations
Executive Housekeeper
Doubletree by Hilton
Charlotte, NC
06.2021 - 08.2024
- Assign duties to staff
- Inspect the environment to ensure best practices
- Develop standards for staff and work rating
- Address customer complaints
- Hire, train, evaluate, and manage employees
- Establish scheduling procedures
- Ensure accurate payroll reporting
- Respond to guest requests
- Keep employee records up to date
- Monitor daily operations
- Lead, hire, and train housekeeping staff
- Oversee department budget and supplies
- Implement housekeeping systems and procedures
- Supervise personnel
- Provide leadership
- Manage laundry and cleanliness
Dietary Manager
Healthcare Services Group
Charlotte, NC
11.2014 - 05.2021
- Managing daily food service operations in a kitchen facility
- Recruiting, training, and supervising dietary staff
- Interacting with customers to ensure satisfaction and provide nutritional consultation
- Creating meal plans and menus and working closely with doctors, registered dietitians, and other staff members
- Managing inventories, budgets, supplies, and equipment needed for operations
- Coordinating a team of housekeeping staff
- Ensuring cleanliness and hygiene standards are upheld
- Planning and scheduling housekeeping routines
- Carrying out inspections
- Managing budgets and inventory
- Assigning duties to staff
- Inspecting the environment to meet best practices
- Developing standards for staff and work quality
- Addressing customer complaints
- Hiring and training staff
- Purchasing cleaning supplies and equipment
- Working with guests who have specific housekeeping needs
Education
Pharmacy Technician -
Penn Foster College
Charlotte, NC06.2014
Skills
- Communication skills
- Time management
- Leadership
- Microsoft excel
- Microsoft word
- Computer literacy
- Customer service
Awards
Housekeeping Manager of the Year, 2023
References
References available upon request.
Timeline
Housekeeping Supervisor
Le Meridien- Sheraton
09.2024 - Current
Executive Housekeeper
Doubletree by Hilton
06.2021 - 08.2024
Dietary Manager
Healthcare Services Group
11.2014 - 05.2021
Pharmacy Technician -
Penn Foster College
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