Chaynecia James
Jacksonville,FL
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Jacksonville, FL
02.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative (CSR)
State Farm
Jacksonville, FL
02.2021 - 01.2023
- Remote (CSR)
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Pharmacy Technician
Walgreens
Miami, FL
08.2019 - 12.2020
- Manage filling of prescriptions electronically and manually
- Performed data entry for patient's profiles and billing information to pharmacy software
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Receptionist/Office Assistant
Gospel Tabernacle Child Care
Miami, FL
03.2018 - 08.2020
- Tour scheduling
- Assisted in planning,organizing and implementing age appropriate activities for children
- Help supervise students in class and in between classes
Education
Bachelor - photography technology
Miami Dade College
Miami, FL05.2016
Gender Studies
Spirit Of Christ Academy
Miami Fl 05.2014
Skills
- Communication skills
- Microsoft Outlook
- Phone etiquette
- Training & development
- Customer service
- Computer skills
- Security guard license
Timeline
Security Officer
Allied Universal Security Services
02.2023 - Current
Customer Service Representative (CSR)
State Farm
02.2021 - 01.2023
Pharmacy Technician
Walgreens
08.2019 - 12.2020
Receptionist/Office Assistant
Gospel Tabernacle Child Care
03.2018 - 08.2020
Bachelor - photography technology
Miami Dade College
Gender Studies
Spirit Of Christ Academy