Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chaynne Medel

Brownsville,TX

Summary

Experienced in leading front-of-house operations with emphasis on customer satisfaction, team management and optimized workflow. Strengths lie in strong communication skills, conflict resolution and maintaining high standards of service. Demonstrated success in transforming hostessing teams to improve efficiency and guest experience. Known for creating welcoming atmospheres that have consistently enhanced customer loyalty and positive reviews. Seasoned Hostess Manager known for high productivity and efficient task completion. Possess specialized skills in customer service management, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability to ensure guest satisfaction and team cohesion. Committed to leveraging these abilities to contribute positively to any hospitality setting.

Overview

6
6
years of professional experience

Work History

Hostess Manager

La Troje Mexican Restaurant
Brownsville, TX
06.2022 - 08.2024
  • Analyzed sales data to determine which areas had the highest demand for tables and adjusted staffing accordingly.
  • Reviewed customer feedback surveys regularly to identify areas where improvements could be made.

Cashier

Wings And Rings
Brownsville, TX
01.2020 - 01.2022
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Performed other duties as assigned by management.

Customer Service Representative

Bank of America
Brownsville, TX
01.2019 - 12.2019
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

High School Diploma -

General Education
Brownsville, TX
06-2019

Skills

  • Table management
  • Sales analysis
  • Customer feedback
  • Reservation systems
  • Staff scheduling
  • Customer service
  • Team leadership

Timeline

Hostess Manager

La Troje Mexican Restaurant
06.2022 - 08.2024

Cashier

Wings And Rings
01.2020 - 01.2022

Customer Service Representative

Bank of America
01.2019 - 12.2019

High School Diploma -

General Education
Chaynne Medel
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