Chayrdens Lira
Linden,NJ
Summary
Experienced with leading ramp operations and coordinating ground support activities to ensure smooth and timely aircraft turnaround. Utilizes effective communication and leadership skills to manage teams and enhance operational efficiency. Track record of maintaining strict adherence to safety protocols and regulatory requirements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Inter-Con Security Systems Inc.
08.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
Lead Ramp Agent
Prospect
02.2024 - 08.2024
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
- Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
- Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Supervisor
Migusto
03.2021 - 10.2023
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Customer Service Representative
HCN Call Center
01.2020 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in timely manner.
- Gathered customer feedback through surveys and used data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Sora Certification
03-2024
Airport Badge
02-2024
GED -
Saint-Francois Xavier
07-2016
Skills
- Appointment Scheduling
- Call Management
- Account updating
- Security officer
- Aircraft cleaner
- Superior customer service
- Surveillance
- Relationship building and management
Certification
- SORA Certified
Languages
English
Full Professional
Timeline
Security Officer
Inter-Con Security Systems Inc.
08.2024 - Current
Lead Ramp Agent
Prospect
02.2024 - 08.2024
Supervisor
Migusto
03.2021 - 10.2023
Customer Service Representative
HCN Call Center
01.2020 - 01.2021
Sora Certification
Airport Badge
GED -
Saint-Francois Xavier
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