Chayse Smith
Information Technology Specialist
Citrus Heights,CA
Summary
Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills coupled with training in Health Connect Medical Record Systems to iOS systems
Overview
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Site Support Specialist
Kaiser Permanente
Roseville, CA
09.2018 - Current
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Configured hardware, devices and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Processed over 75 support requests weekly for technical assistance on wide range of issues related to Health Connect and iOS systems.
Information Technology Technician
Rose International, Kaiser Permanente
Sacramento, CA
02.2018 - 09.2018
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Performed tests of functionality, security and performance of different workstations and devices.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Server
Primo Burgers And Brew
Rocklin, CA
10.2015 - 02.2018
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Clerk Cashier
Bel Air Supermarket
Rocklin, CA
10.2013 - 10.2015
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with Company Directors to solve problems and handle customer concerns.
Education
Associate of Science - Natural Sciences
Sierra College
Rocklin, CA 08.2013 - 05.2019
Skills
Application support
undefinedTimeline
Site Support Specialist
Kaiser Permanente
09.2018 - Current
Information Technology Technician
Rose International, Kaiser Permanente
02.2018 - 09.2018
Server
Primo Burgers And Brew
10.2015 - 02.2018
Clerk Cashier
Bel Air Supermarket
10.2013 - 10.2015
Associate of Science - Natural Sciences
Sierra College
08.2013 - 05.2019
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