Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chaz Arnold

Glen Burnie,MD

Summary

Reliable and upbeat worker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

3
3
years of professional experience

Work History

Sales Associate

Verizon
08.2022 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Manager

Metro By T-Mobile
02.2021 - 06.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Server Captain

De Lazy Lizard Tiki Marina & Island Grill
05.2020 - 09.2020
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Education

High School Diploma -

North County High School
Glen Burnie, MD
06.2020

Skills

  • Promotional Support
  • Customer Needs Assessment
  • Contract Preparation
  • Product Sales
  • Client Account Management
  • Payment Processing
  • Upselling
  • Order Processing
  • Inventory Control
  • Merchandise Display
  • Complex Problem-Solving
  • Fraud Detection
  • Inventory Tracking
  • Merchandising Understanding
  • Sales Expertise
  • Outgoing Personality
  • Professional Demeanor
  • Client Service
  • Merchandising Knowledge
  • Reliable and Punctual
  • Time Management
  • Guest Relations
  • Customer Service
  • Excellent People Skills
  • Store Opening and Closing
  • Flexible Schedule
  • Listening Skills
  • Money Handling

Timeline

Sales Associate

Verizon
08.2022 - 09.2023

Manager

Metro By T-Mobile
02.2021 - 06.2022

Server Captain

De Lazy Lizard Tiki Marina & Island Grill
05.2020 - 09.2020

High School Diploma -

North County High School

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Chaz Arnold