CHAZ BUTLER
Carmichael,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
41
41
years of professional experience
Work History
Senior Home Improvement Sales Consultant
Quality First Home Improvements
08.2020 - Current
- Achieved recognition as top producer in office for 7 out of last 18 months
- Awarded 2022 “Rookie of the Year” for outstanding performance and contributions
- Established relationships with over 100 homeowners, defining and pricing profitable projects including:
- Roof,
- Solar,
- Window,
- Exterior Doors,
- Security Doors
- Garage Doors,
- Garage Epoxy Floors,
- Exterior Coating,
- Concrete,
- Artificial Turf,
- Patio Covers,
- Room Enclosures,
- Kitchen and Bath Remodels and Refacing
- Maintained effective communication with clients throughout projects to deliver exceptional customer service
- Obtained customer approvals for project change orders.
Digital Marketing Consultant
IM Chaz
01.2013 - Current
- Built and maintained $2,000,000 book of Business
- Hit Profit expectations and maintained Margin goals
- Developed expertise in digital marketing strategies and tactics including
- SEO,
- SEM,
- Social Media Management,
- Blogs,
- Email campaigns,
- Display,
- Geo-Fencing,
- Websites
- E-Commerce
- Demonstrated adaptability in overcoming economic challenges
- Assessed projects against budgets and timelines, ensuring team and assignments stayed on track
- Developed marketing strategies aligned with corporate objectives and market trends
- Collaborated closely with customers to determine appropriate marketing offerings and strategies based on business needs.
- Created and delivered innovative, strategic marketing programs for clients with focus on events, digital marketing and social media
- Utilized techniques such as cold calling, networking and prospecting to develop new leads
- Spearheaded client meetings to determine project needs and professional requirements and identify correct course of action enhance client success
General Manager
Bath Fitter
01.2007 - 01.2012
- Successfully launched and grew location to become 3rd largest out of 226 locations within 4 years
- Won 1999 Net Promoter Score Championship
- Consistently achieved profitability goals, generating $20,000,000 in sales and installing nearly 4000 units
- Managed and inspired team members to perform to their full potential, driving branch profitability
- Grew Team to include 6 Salespeople, 6 Installers, 2 Administrators, and 1 warehouse manager
- Assigned duties to employees and examined work for accuracy, neatness, and timeliness
- Expanded customer base by acquiring new customers and identifying their needs to deliver relevant products.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Trained new employees on proper protocols and customer service standards
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
General Manager
Laidlaw Transit
01.2005 - 01.2007
- Met or exceeded Revenue Goals
- Passed all DOT inspections
- Managed Internal Maintenance of Vehicles and Staff
- Managed Location Shutdown after company acquired, transitioning 65 staff members to new company including Drivers, Supervisors, and Dispatch staff.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion
Operations Manager
Home Depot
06.2002 - 01.2005
- Passed all internal and external Safety inspections
- Met or exceeded Revenue goals
- Consistently Met Planogram goals
- Established Forklift Cross-training program
- Created Pro-Desk Fulfillment process to expand Revenue through increased customer satisfaction.
Executive Team Leader, Manager, General Manager
Target
01.2001 - 06.2002
- Met or exceeded Revenue goals
- Consistently Met Planogram goals
- Appointed as Instructor at Target Business College
- Awarded Roll as Facilities
- Managed and motivated employees to be productive and engaged in work
- Developed and implemented strategies to increase sales and profitability
- Implemented operational strategies and effectively built customer and employee loyalty
Director of Business Development
Medstar LLC
01.2000 - 06.2001
- 300% increase in business in first 12 months
- Wrote Successful RFP response outline to set business up for successful business acquisition in subsequent bidding of future business
- Developed Reservations, Scheduling, Dispatch and Billing software that was in use for 23 consecutive years
- Established Driver Training Program
- Developed Driver Time on duty tracking systems and Payroll reporting.
Director of IS/IT
MV Transportation Inc
01.1992 - 01.2000
- Prior roles included
- Grew business 100% year over year each year
- Successfully Past DOT inspections every year
- Successfully Past Cal OSHA Inspections every year
- Successfully Managed 12 Startups across Country
General Manager Sacramento/Stockton, Area Manager
Varsity Contractors Inc
01.1986 - 01.1992
- Successfully managed startup of new Sacramento area during company’s first ever retail contract with Mervyn’s
- Recruited, trained and managed 24 new team members providing Facility maintenance and janitorial services
- Serviced 6 Mervyn’s, 6 Safeway stores, 2 county office buildings and other buildings as assigned
- Renewed 100% of businesses assigned as account manager during this tenure.
Air Traffic Controller Tower Specialist
US Army
01.1983 - 01.1986
- Provided Safe orderly and expeditious flow of both Air and Ground traffic at the 2nd largest military Airfield in the world without incident
- Managed mixed flow of Aircraft including Fixed wing, Rotary wing, Jet and Heavy Jet Air Traffic
- FAA Facility rated in Local Control, Ground Control and Admin
- This is a medium density airfield with over 100,000 movements per year, 3 active runways and hot Fueling for rotary winged aircraft
- Received 3 Rank Promotions during Active-Duty.
Education
Certificate Program - Transit And Paratransit Management
Pepperdine University
San Francisco, CAAssociate of Science - Computer Information Processing
Barnes Business College
Denver, COCTO Certification - Tower Controller - Air Traffic Control
Air Traffic Control Academy
Fort Rucker, ALSkills
- Sales/Business Development (B2B, B2C, and In Home)
- Team Building / Talent Management
- Customer Service/ Account Management
- Recruitment
- P&L Management
- Budgeting
- Marketing
- Process Execution
- Communication
- Public Speaking
- Strategic Planning
- Problem Solving
- Microsoft Windows, Microsoft Office (Word, Excel, Power Point, Publisher, Access) Google G-Suite, Google Ads, Google Analytics, Bullseye, Salesforce CRM, and many others
- Facility Management
- Budgeting and Cost Control
- Staffing
- Safety Assurance
- Problem Resolution
- Coaching and Mentoring
- Top Talent Recruiting, Hiring and Retention
- Project Management
- Verbal and Written Communication
- Operations Management
- Sound Judgment
Timeline
Senior Home Improvement Sales Consultant
Quality First Home Improvements
08.2020 - Current
Digital Marketing Consultant
IM Chaz
01.2013 - Current
General Manager
Bath Fitter
01.2007 - 01.2012
General Manager
Laidlaw Transit
01.2005 - 01.2007
Operations Manager
Home Depot
06.2002 - 01.2005
Executive Team Leader, Manager, General Manager
Target
01.2001 - 06.2002
Director of Business Development
Medstar LLC
01.2000 - 06.2001
Director of IS/IT
MV Transportation Inc
01.1992 - 01.2000
General Manager Sacramento/Stockton, Area Manager
Varsity Contractors Inc
01.1986 - 01.1992
Air Traffic Controller Tower Specialist
US Army
01.1983 - 01.1986
Certificate Program - Transit And Paratransit Management
Pepperdine University
Associate of Science - Computer Information Processing
Barnes Business College
CTO Certification - Tower Controller - Air Traffic Control
Air Traffic Control Academy
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