Chaz Chamberlain
Strategic IT Director/Mobile Device Architect
Perth Amboy,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Director of IT
Apprentice.io
09.2021 - 11.2023
- Articulated and advanced overall digital strategy and IT operating model, ensuring IT assets, resources, and capabilities across supported business needs and goals.
- Designed and maintained entire infrastructure (data center, server, storage, network, application systems, mobile devices, hardware) of the organization (1 location and 200+ users), enabling efficient IT operations , and ensuring 99.9% uptime.
- Recruited, trained, and led multidisciplinary teams of 6+ operating in dynamic, agile environments, reinforcing a healthy team culture conducive to maximum performance.
- Devised and managed CAPEX and OPEX budgets of $3.5mil+ annually, establishing financial plans, developing forecasts, measuring ROI, enabling effective cost tracking, and ensuring full value was unlocked from spending while slashing operating expenses by 10%.
- Steered information security and cyber security, articulating comprehensive policies, standards, and procedures while pioneering security solutions to drive risk reduction and ensure 100% compliance with applicable regulatory frameworks.
- Designed, configured, implemented, and maintained the network, system, and application infrastructure for new business units, building robust, scalable, and secure infrastructures.
- Established and maintained robust security and data governance frameworks and protocols to enable effective data security, storage, backup, and retrieval.
- Ran regular audits across entire IT infrastructure, identifying deficiencies and developing remediation plans and solutions to reduce downtime, improve reliability, enhance security, and augment service delivery by 20%.
- Led network redesign and optimization initiatives, improving connectivity across our corporate office and booting network speed and reliability by 40%.
- Delivered major migration between major MDM platforms ( Workspace One > JAMF), enhancing system efficiency by 45%, and transforming the user experience.
- Full Mobile Device Architect and Deployment Director. ( Soti.NET, JAMF, Workspace One, Intune )
- Orchestrated 10+ projects throughout tenure, ranging from designing new infrastructures to next-gen technology deployment, legacy business systems upgrades, cloud migrations, and system integrations, delivering within timescale, budget, and scope without exception.
- Maintained keen awareness of the competitive landscape, latest IT trends, and emerging technologies to maintain cutting-edge infrastructure conducive to business transformation and revenue growth.
- Owned full SaaS Software.
- Owned G-suite Admin Management.
- Owned OKTA Administration.
IT Manager
ITV America
03.2018 - 09.2021
- Provide elite IT support for executives, swiftly resolving advanced technical issues to ensure seamless system operations and enhance executive decision-making.
- Expertly navigate crisis situations with hardware and software, implementing strategic solutions to reduce downtime and uphold business continuity.
- Spearhead the implementation of Mobile Device Management (MDM) solutions across mobile and PC/MAC platforms, elevating device security and management efficiency.
- Manage Google G-Suite Enterprise administration, improving cloud-based collaborative tools to increase organizational productivity and teamwork.
- Administer Mac file servers, overseeing user permissions and data organization, ensuring robust data security and streamlined access.
- Manage software license compliance, tracking and auditing usage to reduce legal risks and ensure adherence to licensing terms.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
Sr. Enterprise Support Specialist
Medidata Solutions
03.2016 - 03.2018
- Advanced the IT strategy, administered critical systems and platforms, ensured effective information security governance, oversaw a $X IT project portfolio, coordinated with engineering to introduce new technologies, and drove operational excellence.
- Implemented user hardware lifecycle management, maintained accurate asset tracking and stock control, optimizing resource allocation and significantly reducing downtime.
- Effectively prioritized technical support workload, ensuring timely issue resolution and providing high-quality desk-side support, leading to enhanced end-user satisfaction.
- Administered Salesforce, overseeing the management of Global Salesforce Permission Sets, which contributed to more streamlined and efficient business processes.
- Led procurement and billing for mobile devices on the East Coast, managing vendor relationships and delivering cost-effective solutions.
- Provided dedicated IT support for Executive C-Level, tailoring assistance to meet the unique needs of senior leadership, ensuring seamless operation of their technology tools and systems.
- Supported and contributed to ITIL improvements, optimizing IT service management processes, and spearheaded Lan Desk deployment for PC and MAC environments.
Global Service Desk Engineer
RMS
05.2014 - 03.2016
- Assisted in training new employees, fostering teamwork and collaboration within the service desk team.
- Responded promptly to after-hours support requests when necessary, demonstrating commitment to exceptional customer support at all times.
- Developed strong relationships with vendors to ensure timely delivery of necessary hardware or software components for clients'' needs.
- Worked closely with management to identify areas for continuous improvement within the service desk operations.
- Deployed software and updates using SCCM, contributing to efficient and standardized software distribution across the organization.
- Administered JAMF for Mac imaging, streamlining the deployment and maintenance of Mac devices within the organization.
- Assisted in the end-user hardware and software deployment process, including packaging and distributing software to ensure consistent and reliable technology experiences.
- Provided Cisco Unity Call management support, ensuring effective management and configuration of the organization's telephony system.
Desktop Engineer
IPG
07.2011 - 06.2014
- Assisted in the migration of company-wide systems to a virtualized environment, resulting in reduced downtime and increased productivity.
- Provided technical support during company-wide events, ensuring seamless connectivity and presentation capabilities for all participants.
- Resolved desktop computer issues for end-users in a timely manner, managed the issuance and tracking of loaner hardware, and expertly configured printers, enhancing user productivity.
Helpdesk Analyst
NBA
07.2010 - 02.2011
- Supported end-users in software installations, hardware upgrades, and network troubleshooting to optimize system performance.
- Managed critical incidents effectively under high-pressure situations while maintaining professional communication with affected parties.
- Reduced call wait times by improving internal processes and communication within the team.
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
Senior Desktop Engineer
Wholefoods Market
05.2006 - 06.2010
- Contributed to company-wide technology refresh projects including hardware upgrades and software migrations.
- Enhanced system performance by implementing desktop engineering solutions and streamlining processes.
- Reduced IT downtime for end-users by effectively troubleshooting and resolving complex technical issues.
- Played a key role in the procurement of IT equipment, including servers, laptops, workstations, and cell phones, optimizing resource allocation and ensuring the availability of necessary
Education
Bachelor of Science - Information Technology
Middlesex College
Edison, NJ 05.2001 - 05.2027
No Degree - Network Tech
Chubb Institute of Technology
North Brunswick, NJ 05.2001 - 05.2023
Skills
Windows OSMAC OSActive DirectoryJAMFSCCM
GSuite
OKTA Management
Mobile Device Management
Critical Thinking
Verbal Communication
Time Management
Organization and Time Management
Timeline
Director of IT
Apprentice.io
09.2021 - 11.2023
IT Manager
ITV America
03.2018 - 09.2021
Sr. Enterprise Support Specialist
Medidata Solutions
03.2016 - 03.2018
Global Service Desk Engineer
RMS
05.2014 - 03.2016
Desktop Engineer
IPG
07.2011 - 06.2014
Helpdesk Analyst
NBA
07.2010 - 02.2011
Senior Desktop Engineer
Wholefoods Market
05.2006 - 06.2010
Bachelor of Science - Information Technology
Middlesex College
05.2001 - 05.2027
No Degree - Network Tech
Chubb Institute of Technology
05.2001 - 05.2023