Chaz D'Acquisto
Round Rock,TX
Summary
Results-oriented Accounting executive with demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Decisive leader promoting operational improvements, market expansion and positive corporate culture as keys to success.
Overview
26
26
years of professional experience
Work History
President
Excellence Bookkeeping & Tax Services, LLC
12.2014 - Current
- Maintained accounting controls by establishing chart of accounts and defining accounting policies and procedures.
- Enforced and established proper accounting methods, policies and principles.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Senior Business Systems Analyst
Ascension Texas
06.2015 - 12.2019
- Developed customized reports, meeting specific department needs while ensuring data accuracy and accessibility.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Spearheaded system upgrades to enhance user experience and improve overall functionality.
- Elicited and clearly documented business and system requirements.
- Identified opportunities for cost savings, conducting thorough financial analyses of proposed projects.
Senior Business Systems Analyst
Ascension Texas
03.2006 - 06.2015
- Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
- Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
- Established training and security protocols and documentation for technology, systems and applications
- Functioned as IS liaison with Service Delivery Executives, Service Managers, and the IS department
- Expanded skillset by learning Crestron programming and gaining Digital Media Design certification.
Desktop Support Specialist & Build Technician
Seton Healthcare Family
01.2006 - 01.2007
- Performed ALL system builds, software and configuration of new desktops and laptops for the entire network
- Maintained an asset management database for over 6000 computers and laptops in the network
- Supported over 400 applications and a wide range of hardware in a busy hospital environment
- Met strict SLA requirements, monitored ticket queues and communicated clearly with client contacts
- Managed special projects and reported to executive leadership
- Demonstrated leadership and initiative by successfully leading a team of system refresh technicians.
Team Leader
Unisys Corporation
05.2000 - 03.2006
- Technical Team Lead supporting 21 technical support agents from 6/2004 to 2/2006
- Responsible for escalations, coaching and training agents for improvement, as well as answering technical or process questions for agents as needed
- Regular client contact to discuss escalations and create new support processes
- Technical writing included knowledge base and help file development
- Provide all types of technical support for 20+ diverse client companies including city and state governments, government agencies and the healthcare, insurance, hotel and financial industries.
Broadband Communications Technician
Grande Communications
01.2001 - 01.2002
- Professional installation and maintenance of cable and phone lines and broadband equipment
- Cabling from ONU (Optical Network Unit), over poles, to customer premise
- Testing for signal strength and leaks
- Responsible for company vehicle and equipment as well as professionalism and promptness at job sites.
DSL Installation Technician
Rush Creek Solutions
01.2000 - 01.2001
- DSL installation in commercial and residential properties
- Integration of commercial DSL circuits into client networks
- PC & Router configuration, network troubleshooting including ATM, Frame Relay, PVC
- Learned and integrated DSL circuits into PBX phone systems.
Operations Manager
Night Lights, Inc.
02.1998 - 05.2000
- Managed all aspects of the daily operations of a night club and bar, including scheduling, bookkeeping, inventory, payroll, advertising, human resources and public relations
- Supervised a 21 person crew and handled any employee or customer issues.
Education
Bachelor of Science - Accounting
Western Governors University
Texas05.2020
Skills
- Operations Management
- Operational Excellence
- Business Development
- Effective Decision Making
- Customer Focus
- Strategic Planning
- Systems Analysis
- Project Management
- Data-driven decision-making
Educationcertifications
- BACHELOR OF SCIENCE, ACCOUNTING, Western Governors University, Austin, TX, 2018 (Expected)
- CompTIA PROJECT+ CERTIFICATION, Computing Technology Industry Association (CompTIA), 2015
- CIW WEB FOUNDATIONS ASSOCIATE, Certification Partners, CIW, 2014
- A+ CERTIFICATION, Computing Technology Industry Association (CompTIA), 2003
- NETWORK ADMINISTRATION, St. Philips College, San Antonio, Texas, 2001
Languages
Spanish
Professional Working
Timeline
Senior Business Systems Analyst
Ascension Texas
06.2015 - 12.2019
President
Excellence Bookkeeping & Tax Services, LLC
12.2014 - Current
Senior Business Systems Analyst
Ascension Texas
03.2006 - 06.2015
Desktop Support Specialist & Build Technician
Seton Healthcare Family
01.2006 - 01.2007
Broadband Communications Technician
Grande Communications
01.2001 - 01.2002
Team Leader
Unisys Corporation
05.2000 - 03.2006
DSL Installation Technician
Rush Creek Solutions
01.2000 - 01.2001
Operations Manager
Night Lights, Inc.
02.1998 - 05.2000
Bachelor of Science - Accounting
Western Governors University
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